Going Digital Improves Patient Financial Engagement--But Isn't Enough

by Richard O'Rourke | June 3, 2019

Here’s a sure-fire way for healthcare revenue cycle companies to improve patient experience and financial performance: Add digital options for billing and payments.

Nordis Technologies Selected as Finalist for 2018 Fierce Healthcare Innovation Award

by Richard O'Rourke | November 19, 2018

Great news! ExpressoHealth has been named a finalist for the Fierce Innovation Awards: Healthcare Edition 2018.

Revenue Cycle Companies at HFMA’s ANI Talk Tech, Growth & Patient Experience

by Richard O'Rourke | July 3, 2018

We are back from the HFMA’s bustling annual conference in Las Vegas. We are happy to report that many of the busiest organizations at the conference were RCM companies, including some of our partners, CarePayment, Convergent, HBCS and Sutherland Healthcare.

Prioritizing the Patient Journey

by Richard O'Rourke | March 22, 2018

The latest competitive strategy: Walk a mile in someone’s shoes. In healthcare, that means understanding and mapping the patient journey.

Making compliance a breeze for customer communications with CCM applications

by Richard O'Rourke | March 2, 2018

Keeping up with changing disclosure mandates, privacy laws, security regulations and other compliance requirements for customer billing statements and letters is a real high-wire act for many organizations, especially in heavily regulated sectors such as healthcare, financial services and collections. 

Paper or Digital Customer Communications: Yes, Please

by Richard O'Rourke | October 23, 2017

The death—or pending death--of paper communications has been greatly exaggerated, according to a recent study of more than 2,100 U.S. consumers. A rousing 90%, including 88% of those aged 18 to 24, believe they should have the right to choose how they receive communications, print or electronic, from financial organizations and service providers, according to a June 2017 surveyby independent research company Toluna for Two Sides, a group of forestry, paper and printing companies.

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