Consumer Payment Trends and What To Do About Them

by Richard O'Rourke | September 25, 2017

Whether it’s mortgage or car payments, medical bills or homeowner association fees, people are changing how they handle their bills. Here’s some important trends to know, based on research including the 2017 report How Americans Pay Their Bills, and what to do about them:

The Case for APIs to Improve Document Storage and Retrieval

by Richard O'Rourke | July 31, 2017


It’s no secret:  A whole lot of companies’ document storage and retrieval practices are mired in the past. A straightforward tactic called API, or application program interface, leverages existing technology to boost access, productivity and customer service to get you unstuck and up to speed. 

Better Patient Financial Communications Give Healthcare Managers an Edge

by Richard O'Rourke | July 10, 2017

We are back from the 2017 HFMA ANI conference in Orlando, and it was a busy, event-filled conference with timely sessions and many new contacts made. The three themes that stood out at this premier educational event for top healthcare decision makers were collaboration, value based care, and patient engagement.

How Healthcare Revenue Cycle Leaders Make Patient Bills More Engaging

by Richard O'Rourke | June 21, 2017

Nobody likes to get a bill, but leading healthcare revenue cycle companies and their provider clients are taking steps to make the process of receiving and paying medical bills as painless as possible.



New Healthcare Payment Systems Drive a Better Patient Experience

by Richard O'Rourke | May 5, 2017

McKinsey & Company research shows consumers are steadily moving toward digital healthcare experiences. They are using new technologies developed for healthcare companies to both improve patient satisfaction with their payment systems and reduce dissatisfaction with healthcare as a whole.

Live from ARDA World 2017: How to Reach Your Owners

by Richard O'Rourke | April 3, 2017

I just finished up a great discussion at ARDA World 2017 (#ARDAWorld) on how to reach consumers using their preferred methods of communication while maintaining brand standards.  The panel consisted of myself; Richard Jackson, VP of Information Technology at Hilton Grand Vacations; and Kris Singleton, CIO at International Cruise and Excursions (ICE).  Our moderator was John Locher, chief consultant at Locher & Associates, a travel-related consulting firm.

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