Whether it’s mortgage or car payments, medical bills or homeowner association fees, people are changing how they handle their bills. Here’s some important trends to know, based on research including the 2017 report How Americans Pay Their Bills, and what to do about them:
It’s no secret: A whole lot of companies’ document storage and retrieval practices are mired in the past. A straightforward tactic called API, or application program interface, leverages existing technology to boost access, productivity and customer service to get you unstuck and up to speed.
We are back from the 2017 HFMA ANI conference in Orlando, and it was a busy, event-filled conference with timely sessions and many new contacts made. The three themes that stood out at this premier educational event for top healthcare decision makers were collaboration, value based care, and patient engagement.
Nobody likes to get a bill, but leading healthcare revenue cycle companies and their provider clients are taking steps to make the process of receiving and paying medical bills as painless as possible.
McKinsey & Company research shows consumers are steadily moving toward digital healthcare experiences. They are using new technologies developed for healthcare companies to both improve patient satisfaction with their payment systems and reduce dissatisfaction with healthcare as a whole.
I just finished up a great discussion at ARDA World 2017 (#ARDAWorld) on how to reach consumers using their preferred methods of communication while maintaining brand standards. The panel consisted of myself; Richard Jackson, VP of Information Technology at Hilton Grand Vacations; and Kris Singleton, CIO at International Cruise and Excursions (ICE). Our moderator was John Locher, chief consultant at Locher & Associates, a travel-related consulting firm.