New Healthcare Payment Systems Drive a Better Patient Experience

McKinsey & Company research shows consumers are steadily moving toward digital healthcare experiences. They are using new technologies developed for healthcare companies to both improve patient satisfaction with their payment systems and reduce dissatisfaction with healthcare as a whole. (more…)

Highlights from #ARDAWorld: Top Industry Trends

We’re back from ARDA (#ARDAWorld), which was held in a new venue for the first time in 25 years. We found New Orleans to be an exciting change, with fun options for dining and entertaining clients. The sessions were exciting, too, with these topics generating the most buzz: Industry growth and consolidation…

Live from ARDA World 2017: How to Reach Your Owners

I just finished up a great discussion at ARDA World 2017 (#ARDAWorld) on how to reach consumers using their preferred methods of communication while maintaining brand standards.  The panel consisted of myself; Richard Jackson, VP of Information Technology at Hilton Grand Vacations; and Kris Singleton, CIO at International Cruise and Excursions (ICE). …

The USPS makes first-class a bargain with new rate

With a recent change to 2017 first-class commercial mail rates, the U.S. Postal Service has opened up new opportunities for companies to cost-effectively reach their customers with everything from mandatory mailings to marketing campaigns. So it’s an ideal time to reassess your document and mailing strategy for customer communications. (more…)

Get Ready Now for 2018 HOA Annual Statements—yes, 2018!

Most 2017 annual maintenance fees for vacation ownership have now been paid so it’s not too early to think about the 2018 communications and payment cycle. A good place to start is reviewing industry best practices, which can help you lower the cost of communications and reduce delinquencies. (more…)