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With Mortgage Consumer Satisfaction Flat Since 2015, Industry Should Turn Its Attention to the Customer Experience

by Bryan TenBroek | February 18, 2019

While U.S. mortgage servicers have focused in recent years on becoming more operationally resilient, they seem to have taken their eyes off of their customers.

How the Digital Lifestyle is Changing the Auto Finance Industry Trends in 2019

by Bryan TenBroek | January 30, 2019

What’s keeping auto lenders up at night?

It’s not fear of ride-sharing, once thought to be the biggest potential disruptor of future auto sales. Ninety percent of consumers surveyed, including the majority of millennials, said they still want to own a car, according to the National Automobile Dealers Association.

Capitalizing on Top 2019 Travel Trends to Cater to Vacation Owners

by Bryan TenBroek | January 21, 2019

Three 2019 travel trends jumped out at me when I saw the findings of a Booking.com online survey of 21,500 travel-inclined adults around the world.

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