At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged:
For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on.
We all know that buyers across industries are skewing younger, and those changing demographics impact how you sell, finance and communicate. Helping companies manage critical communications is my business, and it doesn’t get much more critical than financing a big-ticket item like an auto, truck or SUV.
In a career spanning more than 20 years as a CFO, I’ve implemented plenty of new technologies to improve financial operations, compliance, reporting and risk management. It is critical that today’s CFOs think beyond these functional responsibilities to deliver strategic value to the entire enterprise and across the customer journey.
With that mandate, new revenue cycle technologies must be targeted to both enhance the customer experience and improve operational effectiveness. Electronic bill presentment and payments solutions deliver that dual objective in a powerful way.