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Nordis Clients: Excelling at Digital Transformation and Customer Experience

by Ronnie Selinger | May 8, 2019

At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged:

7 Key CCM Capabilities and How Nordis Stacks Up

by Bryan TenBroek | April 4, 2019

For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on.

With Mortgage Consumer Satisfaction Flat Since 2015, Industry Should Turn Its Attention to the Customer Experience

by Bryan TenBroek | February 18, 2019

While U.S. mortgage servicers have focused in recent years on becoming more operationally resilient, they seem to have taken their eyes off of their customers.

How the Digital Lifestyle is Changing the Auto Finance Industry Trends in 2019

by Bryan TenBroek | January 30, 2019

What’s keeping auto lenders up at night?

It’s not fear of ride-sharing, once thought to be the biggest potential disruptor of future auto sales. Ninety percent of consumers surveyed, including the majority of millennials, said they still want to own a car, according to the National Automobile Dealers Association.

Capitalizing on Top 2019 Travel Trends to Cater to Vacation Owners

by Bryan TenBroek | January 21, 2019

Three 2019 travel trends jumped out at me when I saw the findings of a Booking.com online survey of 21,500 travel-inclined adults around the world.

Timeshare Owners Are Getting Younger, More Diverse

by Bryan TenBroek | January 7, 2019

Millennials are becoming a key segment of vacation owners, both as first-time buyers and as second-generation owners through inheritance. This up-and-coming group of customers has its own preferences, expectations and needs, according to just-released industry research conducted by Leger for the ARDA International Foundation.  This demographic is likely to spur new ways of doing business in vacation ownership, just as millennials have been recasting other industries.

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