EXPRESSOâ„¢
Take control of your communications with Expressoâ„¢
Take control of preparing, modifying and distributing text pay reminders, paper and electronic billing statements, compliance letters, and more. With Expresso customer communications management software, develop templates and shared content library for all communication programs. Upload a single data file and the system dynamically merges all elements to personalize each communication. Our platform integrates with our print and mail services, letting you reach customers more effectively to drive revenue.
Manage your customer communications process from the Expresso dashboard
- Populate the content library with text, logos and images.
- Develop document templates.
- Upload a single data file and merge elements to customize each letter, email, welcome kit, statement or marketing piece.
- Review documents, generate proofs for sign-off, make disclosure changes, track distribution, run reports and create audit trails.
- Integrate with our state-of-the-art production facilities.
ExpressoPay®
ExpressoPay® – our electronic bill presentment and payment solution lets customers manage accounts and make payments using your branded payment portal or IVR system. Digital payment options include credit, debit, and ACH, one-time payments, payment plans and automatic deductions Seamlessly link ExpressoPay® with ExpressoTM for integrated billing and payments.
ExpressoCertified®
ExpressoCertified® automates Certified Mail. Using our CCM platform, it’s fast and easy to send sensitive documents by Certified Mail, with proof of receipt automatically delivered into your Expresso records. This option can save you up to $1 per piece if moving from green cards.
ExpressoVote®
Manage all your HOA elections with ExpressoVote®.  Vacation ownership and property management companies can produce election and governance communications and manage online, in-person and mailed ballots and proxies. We provide multi-channel tabulation, real-time results and third-party certification that builds owner trust and satisfaction.
BENEFITS
Enhance customer experience and business results with Expressoâ„¢
Improve compliance
Our sophisticated rules engine means compliance updates take just a few clicks.  By making one disclosure change in the content library, Expresso automatically adjusts all affected communications
Save money
There’s no need to pay vendors for updates you can now make for free. Lower operating costs further by converting more customers to digital customer communications.
Gain visibility and control
From Expresso’s easy-to-navigate dashboard, authorized users can handle every communications step with ease and confidence, adjusting quickly to changing business requirements and conditions.
Reduce operational complexity
Even as the number of your clients and their consumers, brands and other variability grows, Expresso keeps the process simple yet customized, removing risk with superior version control and automated workflows.
Keep current with digital options
Expresso makes it easy to offer consumers, patients and owners their choice to any combination of paper, email and text communications, enhancing their satisfaction. ExpressoPay® adds even more customer value with electronic bill presentment and online and IVR payment processing.
Consolidate on a single platform
Simplify vendor management and integrate omnichannel communications development with print and mail services, email, and SMS/text delivery.
Speed client onboarding
Revenue cycle management and loan servicing companies use Expresso to stand up new client programs with branded, customized letters, notices and other communications in 24 to 48 hours, shaving weeks or months from the typical ramp-up.
Streamline operations
Combine management of print and mail, email and text messaging for easily coordinating and personalizing communications. Consolidate reports generated in real-time, audit trails, and archives, plus update distribution lists and automate handling of returned mail and unopened/bounced emails and text messages.
Leverage secure, industry-leading tech
With our secure cloud-based system, you can digitally transform your operations by taking advantage of the latest communications management capabilities without investing in your own technology.
Optimized Expresso customer communications management solutions for specific industries
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