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for Auto Finance Communications

Accelerate revenue and engage customers with faster, easier auto finance communications & bill processing execution

Improve performance by reinventing your bill processing and auto finance communications

• Welcome Packages Bill Processing
• Adverse Action Letters • Loan Servicing Communications •

For auto finance companies, successful portfolio performance pivots on an increasingly complicated, time-intensive and painstaking communications process: Developing and delivering accurate and timely statements, notifications, letters and other financial communications to thousands of borrowers.

You can completely revitalize your bill processing with Expresso™ our customer communications management platform for auto finance lenders and servicing companies. Simplify, automate and accelerate how you handle bill processing and financial communications to improve cash flow, customer service and compliance.

Our powerful, self-serve Expresso™ customer communications management software removes bottlenecks and pain points for auto finance services companies. Connect to our secure, cloud-based application from your desktop to manage the entire cycle of composing, modifying, reviewing, approving, distributing, tracking and reporting on both digital and paper financial communications. Coupling Expresso with our Print and Mail Services ensures a seamless end-to-end bill processing and communications solution.

That’s right. You control it all from your keyboard.

With Expresso, you have direct access to a centralized content library and document templates. Then dynamically merge data, business rules and content to create personalized statements, collection letters and other critical communications. Our sophisticated rules engine also streamlines disclosures: When you revise this content in one location in your content library, it automatically updates other affected documents.

With Expresso for auto finance servicers, you can:

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Accelerate revenue

Quickly produce and distribute letters, balance due and other auto finance communications, helping ensure timely payments. People who opt for digital communications also tend to pay promptly, eliminating the lag time in receiving mailed payments and thus improving cash flow.

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Speed content changes

Make content changes in minutes including the ability to make global changes that automatically update all impacted communications, both print and digital. Create branded, customized communications from existing templates using business rules in just days instead of months, getting new communication programs up and running quickly and seamlessly.

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Optimize document workflow

Communications that took weeks to finalize now only take minutes. Manage the whole process with complete visibility at every step, from creation through inbox delivery.

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Simplify compliance

Expresso meets regulatory and legal requirements governing bill processing and auto finance communications. With only a few clicks disclosures and other documents can be made compliant. In addition, an audit trail for content changes made to every letter, notice, and statement is recorded and archived.

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Go digital

Easily move your business online and with mobile devices by offering digital delivery options for borrowers. Expresso for digital communications improves the customer experience without large investments in developing these capabilities on your own.

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Improve customer experience

Connect how your customers prefer. With Expresso, adding opt-ins for electronic delivery to paper communications is easy and integrated. Our cloud-based platform makes it easy for customer service professionals to quickly access consumer records and review live or resend if requested.

Featured Auto Finance Communications Blog Posts

4 Best Practices for Auto Finance Customer Communications That Help Keep Auto Lenders Competitive
Adopting these four best practices for statement delivery and other auto finance communications is an important lever for boosting customer experience and building loyalty.

Digital Drives Recovery for Auto Lenders and Dealers: Key Takeaways from Auto Finance Summit 2020
A combination of compassion, tech-driven ingenuity, government relief and pandemic-inspired changes in consumer behavior is powering a pickup in consumer auto buying for many new and used brands.

Use Auto Loan Payment and Billing to Build Market Differentiation
Key trends auto finance business leaders face in efforts to build market differentiation.

Key Tips from Auto Finance Summit can Enhance Consumer Experience in 2020
Auto lenders are changing communication practices to enhance the customer experience.

How Auto Lenders Can Create Next Level Financing Experiences Using
Customer Communications Management: 4 Priorities for 2020 and Beyond

Staying competitive in 2020 and beyond will require modernizing the customer experience,
especially bill processing and payments.

Governance & Association Membership

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