Transform HOA Communications and Payments with CCM Software for Property Management

As growth in homeowners and other community associations skyrockets, so does the complexity of producing and delivering timely, accurate, branded and personalized communications to homeowners. Property management firms need Expresso™ cloud software for scaling exceptional owner communications.

Improve performance by scaling custom owner communications

Expresso™ is an intuitive solution that lets you simplify and automate the process of developing and distributing owner communications. Our customer communications management platform integrates with our print/mail and digital delivery services to give unmatched control and flexibility to improve owner experience, efficiency and effectiveness.

  • Customize text, logos and images by association and by owner.
  • Create reusable document, email and text messaging templates.
  • Update governance materials with a few clicks.
  • Generate reports, archive documents and create audit trails.

ExpressoPay®

You can make it even easier to manage owner interactions by integrating billing and payments from a single platform. Combining our ExpressoPay® electronic bill presentment and payment system with Expresso creates a complete, secure solution that increases ease of use and convenience for HOAs and their owners. With PCI DSS Level 1-compliant ExpressoPay, you can provide custom payment portals by HOA so homeowners and renters can:

  • view statements
  • make online, mobile and IVR/CSR payments
  • set up recurring payments and payment plans

ExpressoVote®

Add ExpressoVote® to administer HOA elections. Using Expresso, this is a complete solution for handling the entire election communications and voting season.

  • Create and distribute digital and print HOA communications including ballots and proxies and voting results.
  • Customize and automate the process and materials to meet requirements of each HOA, including weighting.
  • Tabulate mailed, online and in-person ballots and proxies, helping ensure quorum is met.
  • Deliver transparent, accurate results with real-time reporting and third-party election certification.

features and benefits

Benefits of Using Expresso for Property Management Communications

Gain control

From a single dashboard, our suite of Expresso solutions gives property management firms unmatched control and agility to cater to owner preferences in communications, payments and HOA voting.

Increase productivity and efficiency

Digitally transform operations, automating or eliminating manual and unnecessary steps, with cloud technology that boosts productivity, improves efficiency and employee experience and amplifies effectiveness.

Simplify compliance changes

Make a compliance update in your content library, and Expresso automatically identifies and changes all affected documents. Also create audit trails of content changes to all communications.

Convert owners to digital

We make it easy to offer secure, convenient digital communications, voting and payments options, increasing owner satisfaction while reducing print and postage costs and improving cash flow.

Speed HOA onboarding

With our cloud platform, property management companies can easily scale, adding new HOAs and creating branded, personalized communications in a few days versus one to two months.

Improve cash flow with omnichannel delivery

Meet owner and association expectations for convenience and choice with omnichannel communications, payments and voting to deliver experiences that make it fast and easy to pay.

OUR PROCESS

Empower employees and improve user experience.

Expresso is designed for business users, automating manual tasks and allowing revenue cycle employees to focus on new communications strategies and capabilities that improve patient financial engagement and experience.

GOVERNANCE & ASSOCIATION MEMBERSHIPS

ACA International logo

BY THE NUMBERS

Driving Results with Expresso

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%

Percentage of consumers who believe they should have the right to choose how they receive bills and statements.

*Two Sides North America 2023 Trend Tracker Survey
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%+

Percentage of consumers who used some form of digital payment in 2023.

*McKinsey’s 2023 Digital Payments Consumer Survey
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K

Approximate number of communications that Expresso delivers every day.

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%

Increase in communications efficiencies using Expresso.

TESTIMONIALS

What Our Clients Have To Say

Nordis gave us the ability to seamlessly toggle between digital and print on one platform, letting us create documents that look the same in both channels. It’s the perfect hybrid to boost efficiency, accuracy and compliance.

Associated Asset Management (AAM)

Because of our accelerated growth, we needed a partner with state-of-the-art capabilities to accommodate high volumes and a wide variety of communications at a rapidly increasing rate. With Nordis Technologies, we can produce and scale timely, customized, branded communications that ensure owners stay up to date on association news, community events and announcements.

Jennifer Jordan
Executive Vice President of Operations – RealManage

Expresso gives us a centralized place to manage different HOA communications, including annual meeting notices, and the associated elections, on one integrated platform. We can quickly onboard resorts with Expresso and deliver communications digitally and offer an online voting option if that’s what an owner prefers. Its flexibility and scalability are critical, along with the reporting capabilities to properly capture owner votes. The speed and efficiencies gained will immediately impact operations.

Michelle DuChamp
Head of Partner Services – Vacatia

Nordis’ technology allows us to upgrade our entire communications process. Not only can we more easily and quickly manage documents from development to delivery for all of our resorts, but Expresso gives us new capabilities and flexibility for producing more creative and customized statement layouts and messages to fit the needs of each resort and cater to owner preferences.

John Willman
Treasurer and Vice President of Mortgage Services – Westgate Resorts

Ready to Transform Your Customer Communications?

Experience a whole new way to manage customer communications with Expresso.