Hospitality Management Communications, Streamlined

Digital-first millennials are now the largest segment of timeshare owners, necessitating new ways to meet owner expectations for communications, payments and elections. Innovative cloud technology gives vacation ownership companies unmatched control and flexibility to personalize experiences for owners of every generation.

Improve performance and owner satisfaction by harnessing the power of cloud software for omnichannel experiences

Simplify the complexity of managing owner communications for numerous resorts and brands by moving to a single cloud platform. With Expresso customer communications management software integrated with our digital and print production and delivery, vacation ownership companies can meet each owner’s preferences for any combination of mail, email and text messaging. For even better owner experience and company performance, build a complete solution by adding ExpressoPay for digital, IVR/CSR and mobile payments and ExpressoVote to manage HOA elections.

Couple viewing patient statements on a mobile device.


You can make it even easier to manage owner interactions by integrating billing and payments from a single platform. Combining our ExpressoPay® electronic bill presentment and payment system with Expresso creates a complete, secure solution that increases ease of use and convenience for HOAs and their owners. With PCI DSS Level 1-compliant ExpressoPay, you can provide custom payment portals by HOA so homeowners and renters can:

  • view statements
  • make online, mobile and IVR/CSR payments
  • set up recurring payments and payment plans


Add ExpressoVote® to administer HOA elections. Using Expresso, this is a complete solution for handling the entire election communications and voting season.

  • Create and distribute digital and print HOA communications including ballots and proxies and voting results.
  • Customize and automate the process and materials to meet requirements of each HOA, including weighting.
  • Tabulate mailed, online and in-person ballots and proxies, helping ensure quorum is met.
  • Deliver transparent, accurate results with real-time reporting and third-party election certification.

features and benefits

Benefits of Using Expresso for Hospitality Management 

Improves visibility and communications workflow

Manage omnichannel communications from a single platform, starting with drafting paper documents, emails and text message through reviewing, securing approval, making changes, tracking distribution, generating reports and archiving communications.

Speeds onboarding

Our scalable engagement platform lets you create communications to welcome new owners and expand to new resorts in just a few days versus one to two months.

Standardizes communications to control branding

By moving communications for all properties to one platform, you can readily create and enforce consistent brand standards and legally compliant messaging and content for all documents, emails and texts.

Digitally transform and automate

Move to the cloud to improve productivity and efficiency. Digital operations let you automate or eliminate costly manual and unnecessary steps while gaining important new capabilities and agility.

Go digital

Cater to growing demands for digital and mobile options while maintaining print/mail communications with Expresso software that lets employees reuse content and workflows across communication types and channels.

Improve customer experience

Engage owners with clear communications and preferred delivery channels. Make it fast, easy and convenient to pay with a variety of payment options.


Customer Engagement Cycle

With Expresso, businesses can significantly improve the manner in which they manage their prospect and financial communications for customers. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.


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Driving Results with Expresso


Percentage of consumers who believe they should have the right to choose how they receive bills and statements.

*Two Sides North America 2023 Trend Tracker Survey

Percentage of consumers who used some form of digital payment in 2023.

*McKinsey’s 2023 Digital Payments Consumer Survey

Approximate number of communications that Expresso delivers every day.


Increase in communications efficiencies using Expresso.


What Our Clients Have To Say

Nordis’ technology allows us to upgrade our entire communications process. Not only can we more easily and quickly manage documents from development to delivery for all of our resorts, but Expresso gives us new capabilities and flexibility for producing more creative and customized statement layouts and messages to fit the needs of each resort and cater to owner preferences.

John Willman
Treasurer and Vice President of Mortgage Services – Westgate Resorts

Expresso gives us a centralized place to manage different HOA communications, including annual meeting notices, and the associated elections, on one integrated platform. We can quickly onboard resorts with Expresso and deliver communications digitally and offer an online voting option if that’s what an owner prefers. Its flexibility and scalability are critical, along with the reporting capabilities to properly capture owner votes. The speed and efficiencies gained will immediately impact operations.

Michelle DuChamp
Head of Partner Services – Vacatia

Because of our accelerated growth, we needed a partner with state-of-the-art capabilities to accommodate high volumes and a wide variety of communications at a rapidly increasing rate. With Nordis Technologies, we can produce and scale timely, customized, branded communications that ensure owners stay up to date on association news, community events and announcements.

Jennifer Jordan
Executive Vice President of Operations – RealManage

Nordis gave us the ability to seamlessly toggle between digital and print on one platform, letting us create documents that look the same in both channels. It’s the perfect hybrid to boost efficiency, accuracy and compliance.

Associated Asset Management (AAM)

Ready to Transform Your Customer Communications?

Experience a whole new way to manage customer communications with Expresso.