Redefining Utilities Communications: Master Your Digital Transformation & Compliance

With dominant market positions being challenged by new players, utilities are focusing on customer experience. The sweet spot is billing and payments. Leveraging innovative cloud software to personalize utility communications is critical to building better customer relationships.

Build customer loyalty and competitive advantage by tailoring utility communications to meet customer needs and expectations

Delivering timely and personalized customer communications is why utilities turn to Expresso™. Our cloud platform lets utilities customize mailed communications, emails and text messages. We integrate Expresso with print and digital production and delivery so companies can cater to customer preferences for receiving bills, payment alerts and more. With 59% of utility customers in a recent survey saying bills are confusing, Expresso empowers utilities to provide a better customer experience.

features and benefits

Benefits of Using Expresso for Utilities Communications

Digitally transform and automate

Move to the cloud to improve productivity and efficiency. Digital operations let you automate or eliminate costly manual and unnecessary steps while gaining important new capabilities and agility.

Go digital

Cater to growing demands for digital and mobile options while maintaining print/mail communications with Expresso software that lets employees reuse content and workflows across communication types and channels.

Improve customer experience

Engage owners with clear communications and preferred delivery channels. Make it fast, easy and convenient to pay with a variety of payment options.

Optimize communications workflow

Manage omnichannel communications from a single platform, from drafting a paper document, email or text message through reviewing, securing approval, making changes, tracking distribution, generating reports and archiving communications.

Simplify compliance

Make a compliance update in your content library and Expresso automatically identifies and changes all affected documents. Also create audit trails of content changes to all communications.

Strengthen security and mitigate risk

Consolidating communications and payments means only sharing customer data with one provider. Our systems, processes and production facilities are and SOC 2 Type II certified.

OUR PROCESS

Customer Engagement Cycle

With Expresso, businesses can significantly improve the manner in which they manage their prospect and financial communications for customers. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.

GOVERNANCE & ASSOCIATION MEMBERSHIPS

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BY THE NUMBERS

Driving Results with Expresso

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%

Percentage of consumers who believe they should have the right to choose how they receive bills and statements.

*Two Sides North America 2023 Trend Tracker Survey
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%+

Percentage of consumers who used some form of digital payment in 2023.

*McKinsey’s 2023 Digital Payments Consumer Survey
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K

Approximate number of communications that Expresso delivers every day.

0
%

Increase in communications efficiencies using Expresso.

TESTIMONIALS

What Our Clients Have To Say

Expresso gives us complete access for managing the templates, content and business rules that drive the onboarding and change management process for our hospital clients. By streamlining the workflow, we have more insight into our communication touchpoints, manage our operations more efficiently and can rapidly respond to the unique and changing requirements of our clients.

Fazie Harney
Vice President, Applications Health Care Financial Services – TeamHealth

We never had this control and agility before Nordis.

Daniel Baggett
Senior Vice President of Compliance and Loan Servicing – SAFCO

Each and every day, we are responsible for producing and mailing thousands of important customer communications for our many property-related clients. Nordis’ industry-leading ExpressoTM CCM technology will automate our workflow for handling and distributing these communications. It also gives us new capabilities and information to customize documents and improve customer experience, including real-time access to archived materials for better customer service and reports with key performance metrics.

Kevin Tang
Executive, Strategic Deals and Vendor Management – CoreLogic

With branches located in 11 states, we needed a centralized way to ensure our content was compliant based on the myriad of applicable state and federal regulations. We now have direct access to edit letter and email copy, and instantly know when our file is processed. Conversely, if an email isn’t opened within three days, the customer gets a letter. A centralized system is a huge win for us.

Trudy Boyles
Chief Marketing Officer. – Heights Finance

Ready to Transform Your Customer Communications?

Experience a whole new way to manage customer communications with the proven Expresso CCM platform.