Business text messaging for third-party collectors
Third-party collectors can confidently add business text messaging to their communications outreach with Nordis and SBT. Unlike other text messaging companies, SBT has secured agreements with wireless carriers, ensuring data security in transit and at rest to meet all applicable regulations, including HIPAA and FDCPA. With SBT’s compliance guidance and library of messaging templates, collectors can take advantage of consumer demand for mobile interactions.
Connect with more consumers through business text messaging.
Improve consumer experience
Most consumers want texting: 2 out of 3 people would switch to a company that offered business text messaging as a communication channel1.
Business text messaging saves postage and printing costs. Postal rate increases will continue as will the potential for increases in paper prices.
When text notifications include links to payment portals and statements, consumers can make payments faster. A full 85% of consumers check text messages within five minutes of receiving them2.
Business text messages have an impressive click-through rate of 20% to 35% and they’re effective: 58% of consumer say texts are better than phone calls or emails for quickly reaching them2.
Consolidate tracking, reporting and archiving
Just as with other paper and email communications, Expresso lets clients measure engagement, produce reports as needed and store business text messages for an agreed-upon length of time.
SBT provides industry guidance and best-practice language, drawing on its proven track record with the FCC, CFPB, CTIA, and Mobile Marketing Association and regulations including the TCPA and the Fair Debt Collection Practices Act.