Industry-Best Mortgage Communications Platform: Secure. Compliant. Simple.

Cultivating strong relationships with mortgage holders is a smart strategy at any time but particularly when high interest rates and housing prices are slowing sales, originations and refinancings. Cloud communications technology is critical to delivering excellent customer experiences.

Elevate your customer experience with tailored communications that build loyalty and improve performance

Billing and payments offer mortgage servicers prime opportunities every month to engage customers and increase their satisfaction. Make the most of these interactions with our Expresso cloud software for managing and personalizing mortgage communications. It’s integrated with our digital and print production and delivery so you can cater to customer preferences for mailed documents, email and text messages. For a complete solution, add ExpressoPay for electronic bill presentment and online, IVR/CSR and mobile payments through branded portals.

features and benefits

Benefits of Using Expresso for Mortgage Communications

Improve productivity and efficiency

Digitally transform operations, automating or eliminating manual and unnecessary steps, with cloud technology that boosts productivity, improves efficiency and employee experience and amplifies effectiveness.

Optimize communications workflow

Manage omnichannel communications from a single platform, from drafting a paper document, email or text message through reviewing, securing approval, making changes, tracking distribution, generating reports and archiving communications.

Simplify compliance

Make a compliance update in your content library and Expresso automatically identifies and changes all affected documents. Also create audit trails of content changes to all communications.

Go digital

Cater to growing demands for digital and mobile options while maintaining print/mail communications with Expresso software that lets employees reuse content and workflows across communication types and channels.

Improve customer experience

Make it fast, easy and convenient for consumers to get and understand the information they need and to pay by engaging them through clear communications and preferred delivery channels.

Strengthen security and mitigate risk

Consolidating communications and payments means only sharing customer data with one provider. Our systems, processes and production facilities are and SOC 2 Type II certified.

OUR PROCESS

Empower employees and improve user experience.

Expresso is designed for business users, automating manual tasks and allowing revenue cycle employees to focus on new communications strategies and capabilities that improve patient financial engagement and experience.

GOVERNANCE & ASSOCIATION MEMBERSHIPS

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BY THE NUMBERS

Driving Results with Expresso

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%

Percentage of consumers who believe they should have the right to choose how they receive bills and statements.

*Two Sides North America 2023 Trend Tracker Survey
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%+

Percentage of consumers who used some form of digital payment in 2023.

*McKinsey’s 2023 Digital Payments Consumer Survey
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K

Approximate number of communications that Expresso delivers every day.

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%

Increase in communications efficiencies using Expresso.

TESTIMONIALS

What Our Clients Have To Say

Each and every day, we are responsible for producing and mailing thousands of important customer communications for our many property-related clients. Nordis’ industry-leading ExpressoTM CCM technology will automate our workflow for handling and distributing these communications. It also gives us new capabilities and information to customize documents and improve customer experience, including real-time access to archived materials for better customer service and reports with key performance metrics.

Kevin Tang
Executive, Strategic Deals and Vendor Management – CoreLogic

With its industry-leading technology, print capabilities and customer service focus, Nordis Technologies has worked closely with PennyMac to meet our special printing requirements. Nordis is enabling us to streamline the process for producing and delivering important customer communications.

Kevin Meyers
Chief of Servicing – Performing Loans – PennyMac

Because of our accelerated growth, we needed a partner with state-of-the-art capabilities to accommodate high volumes and a wide variety of communications at a rapidly increasing rate. With Nordis Technologies, we can produce and scale timely, customized, branded communications that ensure owners stay up to date on association news, community events and announcements.

Jennifer Jordan
Executive Vice President of Operations – RealManage

Nordis’ technology allows us to upgrade our entire communications process. Not only can we more easily and quickly manage documents from development to delivery for all of our resorts, but Expresso gives us new capabilities and flexibility for producing more creative and customized statement layouts and messages to fit the needs of each resort and cater to owner preferences.

John Willman
Treasurer and Vice President of Mortgage Services – Westgate Resorts

Ready to Transform Your Customer Communications?

Experience a whole new way to manage customer communications with Expresso.