Your Complete Customer Communications Management Software Solution

Because every communication is a chance to engage or turn off customers, we help make each one count. Our patented Expresso™ customer communications management software lets you customize and deliver mail, email and texts based on each customer’s preferences.


Take control of your communications with Expresso™

Take control of preparing, modifying and distributing text pay reminders, paper and electronic billing statements, compliance letters, and more. With Expresso customer communications management software, develop templates and shared content library for all communication programs. Upload a single data file and the system dynamically merges all elements to personalize each communication. Our platform integrates with our print and mail services, letting you reach customers more effectively to drive revenue.

Manage your customer communications process from the Expresso dashboard

  • Populate the content library with text, logos and images.
  • Develop document templates.
  • Upload a single data file and merge elements to customize each letter, email, welcome kit, statement or marketing piece.
  • Review documents, generate proofs for sign-off, make disclosure changes, track distribution, run reports and create audit trails.
  • Integrate with our state-of-the-art production facilities.
Couple viewing patient statements on a mobile device.


ExpressoPay® – our electronic bill presentment and payment solution lets customers manage accounts and make payments using your branded payment portal or IVR system. Digital payment options include credit, debit, and ACH, one-time payments, payment plans and automatic deductions Seamlessly link ExpressoPay® with ExpressoTM for integrated billing and payments.


ExpressoCertified® automates Certified Mail. Using our CCM platform, it’s fast and easy to send sensitive documents by Certified Mail, with proof of receipt automatically delivered into your Expresso records. This option can save you up to $1 per piece if moving from green cards.


Manage all your HOA elections with ExpressoVote®.  Vacation ownership and property management companies can produce election and governance communications and manage online, in-person and mailed ballots and proxies. We provide multi-channel tabulation, real-time results and third-party certification that builds owner trust and satisfaction.


Enhance customer experience and business results with Expresso™

Improve compliance

Our sophisticated rules engine means compliance updates take just a few clicks.  By making one disclosure change in the content library, Expresso automatically adjusts all affected communications

Save money

There’s no need to pay vendors for updates you can now make for free. Lower operating costs further by converting more customers to digital customer communications.

Gain visibility and control

From Expresso’s easy-to-navigate dashboard, authorized users can handle every communications step with ease and confidence, adjusting quickly to changing business requirements and conditions.

Reduce operational complexity

Even as the number of your clients and their consumers, brands and other variability grows, Expresso keeps the process simple yet customized, removing risk with superior version control and automated workflows.

Keep current with digital options

Expresso makes it easy to offer consumers, patients and owners their choice to any combination of paper, email and text communications, enhancing their satisfaction. ExpressoPay® adds even more customer value with electronic bill presentment and online and IVR payment processing.

Consolidate on a single platform

Simplify vendor management and integrate omnichannel communications development with print and mail services, email, and SMS/text delivery.

Speed client onboarding

Revenue cycle management and loan servicing companies use Expresso to stand up new client programs with branded, customized letters, notices and other communications in 24 to 48 hours, shaving weeks or months from the typical ramp-up.

Streamline operations

Combine management of print and mail, email and text messaging for easily coordinating and personalizing communications. Consolidate reports generated in real-time, audit trails, and archives, plus update distribution lists and automate handling of returned mail and unopened/bounced emails and text messages.

Leverage secure, industry-leading tech

With our secure cloud-based system, you can digitally transform your operations by taking advantage of the latest communications management capabilities without investing in your own technology.

key features

Cloud-based Platform

Scalable with 24/7/365 access

Powerful User Tools

Create, update, approve, distribute, track, archive, report on documents

Online Dashboard

Complete visibility and reporting


Branded portal for ePresentment and online and IVR bill pay

Advanced Integration

File formats and production requirements streamlined in one workflow

Intelligent File Processing

Incoming batch file processing and automated return file results

Online Archive

PDF documents, data and images available 24/7

Secure Production Facilities

SOC2 Type II certified, HIPAA compliant

Optimized Expresso customer communications management solutions for specific industries


What Our Clients Have To Say

Expresso gives us complete access for managing the templates, content and business rules that drive the onboarding and change management process for our hospital clients. By streamlining the workflow, we have more insight into our communication touchpoints, manage our operations more efficiently and can rapidly respond to the unique and changing requirements of our clients.

Fazie Harney
Vice President, Applications Health Care Financial Services – TeamHealth

Nordis provides both CCM and print and mail services that are state-of-the-art, with the ability to easily scale for quickly onboarding new clients and accommodating our fast growth. Like Cedar, Nordis brings innovative technology to improve patient financial engagement and digitally transform operations.

Florian Otto, MD, PhD
Co-Founder and CEO – Cedar

Because of our accelerated growth, we needed a partner with state-of-the-art capabilities to accommodate high volumes and a wide variety of communications at a rapidly increasing rate. With Nordis Technologies, we can produce and scale timely, customized, branded communications that ensure owners stay up to date on association news, community events and announcements.

Jennifer Jordan
Executive Vice President of Operations – RealManage

With its industry-leading technology, print capabilities and customer service focus, Nordis Technologies has worked closely with PennyMac to meet our special printing requirements. Nordis is enabling us to streamline the process for producing and delivering important customer communications.

Kevin Meyers
Chief of Servicing – Performing Loans – PennyMac

Getting letters set up no longer slows down our implementation. It’s not something we have to worry about.  It’s simply a line item we handle ourselves, and it happens quickly.

Jeff Nieman
CEO – Meduit

Ready to Transform Your Customer Communications?

Experience a whole new way to manage customer communications with Expresso.