Accelerate the Credit and Collections Process with Seamless Automation

New state and federal rules regularly alter the playbook for contacting consumers, so credit and collections leaders need communications technology that gives them maximum control and agility to quickly and effectively adapt their outreach strategies.

Improve performance by reinventing how you prepare and deliver debt collection letters and related communications

To successfully navigate the expanding labyrinth of laws and regulations, creditors and collectors can digitally transform their operations with Expresso cloud software for customer communications management. Integrated with print and digital production and delivery, the CCM platform enables companies to:

  • Streamline and automate producing and distributing debt communications
  • Keep communications compliant by having direct control over content
  • Make changes in minutes
  • Connect through consumers’ preferred channels, including mail, email and SMS/text messaging
  • Improve collections effectiveness

features and benefits

Benefits of Using Expresso for Credit & Collections

Accelerate debt collections

Produce accurate and timely credit and collection communications including Reg F Model Validation Notices and adverse action letters in days versus weeks to speed up outreach and expedite payments.

Speed client onboarding

Stand up new client programs with branded, customized letters, notices and other communications in 24 to 48 hours versus one to two months.

Optimize document workflow

Manage omnichannel communications from a single platform, from drafting a paper document, email or text message through reviewing, securing approval, making changes, tracking distribution, generating reports and archiving communications.

Simplify compliance

Automatically designate disclosures for each recipient based on parameters such as zip code and communication type. Plus, create and archive audit trails of content changes made to every document.

Go digital

Cater to growing demands for digital and mobile options with Expresso software that lets users share content and workflows across digital and paper communication types and channels.

Improve customer experience

Make it fast, easy and convenient for consumers to get the information they need and then to pay by engaging them through their preferred communications channels.


Customer Engagement Cycle

With Expresso, businesses can significantly improve the manner in which they manage their prospect and financial communications for customers. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.


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Driving Results with Expresso


Percentage of consumers who believe they should have the right to choose how they receive bills and statements.

*Two Sides North America 2023 Trend Tracker Survey

Percentage of consumers who used some form of digital payment in 2023.

*McKinsey’s 2023 Digital Payments Consumer Survey

Approximate number of communications that Expresso delivers every day.


Increase in communications efficiencies using Expresso.


What Our Clients Have To Say

We have leveraged Expresso’s advanced integration capabilities so patients can securely view their own letters and statements through a self-service patient portal. This has the dual benefit of improved patient satisfaction and cost savings.

Healthcare Revenue Recovery Group, LLC

Expresso gives us complete access for managing the templates, content and business rules that drive the onboarding and change management process for our hospital clients. By streamlining the workflow, we have more insight into our communication touchpoints, manage our operations more efficiently and can rapidly respond to the unique and changing requirements of our clients.

Fazie Harney
Vice President, Applications Health Care Financial Services – TeamHealth

Getting letters set up no longer slows down our implementation. It’s not something we have to worry about.  It’s simply a line item we handle ourselves, and it happens quickly.

Jeff Nieman
CEO – Meduit

Our CCM system is easy to work with. It provides a lot more control. It gets high marks hitting the pain points we experienced.

Steve Wing
Vice President of Operations – HBCS

With branches located in 11 states, we needed a centralized way to ensure our content was compliant based on the myriad of applicable state and federal regulations. We now have direct access to edit letter and email copy, and instantly know when our file is processed. Conversely, if an email isn’t opened within three days, the customer gets a letter. A centralized system is a huge win for us.

Trudy Boyles
Chief Marketing Officer. – Heights Finance

Ready to Transform Your Customer Communications?

Experience a whole new way to manage customer communications with Expresso.