ExpressoPay: Your Complete EBPP Solution
The electronic bill presentment and payments solution is flexible and easy to use:
- Create a branded payment portal
- Integrate with automated voice response systems and customer service centers (IVR/CSR)
- Keep current merchant relationships
- Accept ACH, debit, and/or credit card payments via mobile, IVR/CSR and online
- Offer one-time, recurring and payment plans
Our EBPP solutions meet the strictest regulatory and compliance requirements including HIPAA, SOC2, SSAE 18, and PCI Level 1.
Electronic Bill Presentment and Payments Made Easy
Our EBPP solutions streamline the bill paying process for you and your customers.
With ExpressoPay, you can easily add digital consumer services and accept payments online via mobile or phone.
BENEFITS
EBPP Solutions that Drive Customer Engagement
Improve your bottom line
Our electronic bill presentment and payment (EBPP) solutions helps businesses get paid faster. You can reduce collection cycle time, billing expenses and days outstanding and improve cash flow.
Grow digital adoption
Reduce paper bills and payments and save on mailing and call-center costs with online self-service account management and payments accepted on your branded payment portal or by IVR and mobile.
Enhance customer experience
Leverage ExpressoPay to meet consumer expectations for choice, ease of use and convenience–which increasingly means digital options and a range of payment methods including ACH, debit/credit cards, PayPal and ApplePay.
Increase productivity and efficiency
Automate your operations, eliminating tedious manual steps with EBPP cloud technology that boosts productivity, improves efficiency and amplifies effectiveness.
WHITE PAPER
Integrating Communications and Payments Improves Customer Experience
Discover the power of seamless billing and payments integration in improving the customer experience. Our white paper explores the benefits of electronic bill presentment and payment (EBPP) solutions, revealing how personalized interactions and preferred communication channels drive customer satisfaction, loyalty, and timely payments.
INFOGRAPHIC
Consumers Now Demand Digital Billing and Payment Solutions
Consumers from all age groups are making the move to digital bill payments. Check out our infographic for key statistics and survey results that reveal new trends in consumer preferences and behavior when it comes to paying bills.
DISCOVER MORE FROM NORDIS
ELECTRONIC BILL PRESENTMENT AND PAYMENT (EBPP) FAQs
Electronic bill presentment and payment (EBPP) allows consumers to view and pay their bills online, usually on a company portal, using a smartphone, laptop, tablet or desktop computer. According to Datos Insights, 63% of U.S. consumers pay their bills online via a biller, bank or third-party website
The best EBPP solutions create a secure account management and payment experience that is easy and frictionless with online options that allow consumers to:
- View statements and payment history
- Make one-time payments
- Automate recurring payments using stored payment methods
- Set up payment plans
- Choose from a range of payment methods, including ACH, debit/credit card payments, Apple Pay, Amazon Pay, Google Pay and PayPal
Electronic bill presentment and payment solutions improve operating effectiveness and efficiency while improving customer experience.
- Fewer CSR calls: EBPP self-service options reduce the number of calls to customer service centers.
- Lower costs: Reducing paper, printing, and postage associated with paper bills leads to significant cost savings.
- Digital transformation: Replace manual tasks and workflows by automating payment processing and managing exceptions.
- Faster payments: Electronic payments are processed faster than mailed checks, improving cash flow.
- Improved customer satisfaction: Most consumers expect self-service availability and the convenience of digital account management and payment options.
- Enhanced security: Electronic statements are encrypted and transmitted securely, reducing the risk of fraud or identity theft. Many EBPP platforms offer advanced security features such as multi-factor authentication, encryption, and fraud detection algorithms to protect sensitive financial information and prevent unauthorized access or tampering.
Some companies have a fragmented process for consumer bill presentment and payments, with different vendors each handling a delivery channel, such as print/mail, email and text messaging, as well as payment channels including call centers, payment portals and IVR. Working with multiple service providers and systems raises security concerns from sharing confidential personal information with different vendors.
Working with several vendors and systems also makes it more difficult to deliver a consistent customer experience across channels. It’s common for customers to want mailed statements with email or text payment alerts and confirmations and to access the bill on the company’s payment portal.
Alternatively, partnering with a single provider that offers an integrated platform for omnichannel communications and EBPP can increase productivity and efficiency and drive better CX. This integration lets companies streamline and automate much of the process, from developing, managing and distributing billing statements through various digital and print/mail channels to accepting online and mailed payments.
EBPP solutions offer personalized billing features that cater to customer preferences, including one-time payments, automated recurring payments, custom payment plans and payment methods from credit cards to PayPal. When EBPP platforms are integrated with a customer communications management system, companies can further personalize the entire process and customer experience, from bill design to targeted statement messaging and payment reminders.
Giving consumers the ability to manage their accounts online with secure and easy access to view and pay bills anytime from anywhere has a tremendous impact on customer satisfaction and is an environmentally friendly alternative to traditional paper-based billing.
According to ACI Speedpay Pulse, 56% of consumers prefer to receive their billing statements digitally, and 59% use a company’s website to pay their monthly bills.
With EBPP, customers gain a faster, more flexible payment experience.
Nordis launched its ExpressoPay® cloud EBPP platform in 2014 to streamline the process of presenting bills and collecting payments. We have regularly added features and capabilities, including managing interactive voice response payments and Text-to-Pay. ExpressoPay enables clients to track key metrics and produce robust reports to gain valuable insights into payment habits.
ExpressoPay also seamlessly integrates with our patented Expresso® customer communications management (CCM) cloud software and our print and mail services for managing the entire cycle of omnichannel billing and online payments on a single system.
Contact us to learn more or to schedule a demo.
Key Electronic Bill Presentment and Payment Features
Our EBPP solutions offer a full range of tools to help you simplify the entire bill presentment and payment process.
- Secure E-Presentment of Statements and Invoices
- Customized Notifications and Reminders
- Convenient Bill Payer Features
- Branded Website Capability
- Sophisticated Control of Funds
- Advanced Integration
- Electronic Opt-in/out
- Flexible Bill Payment Options
- Configurable Platform
- Easy Customer Migration and Access
- Customer Service Center Support
- Robust Reporting