Solutions for Insurance Communications and Payments
Whether it’s policy information, declarations or billing statements, accurate insurance communications are no longer enough. To meet the higher standard that consumers expect for easy to understand and personalized communications, home, health and auto insurers need an all-in-one platform backed by secure cloud technology to manage and customize customer communications.
Simplify complexity by consolidating and automating communications to improve efficiency and effectiveness
Break down communication silos and take a customer-centric approach to insurance communications with Expresso™. Our customer communications management software makes it fast and easy to develop personalized statements, policy documents and more on one cloud platform. It’s integrated with our digital and print production and mail services so you can automate delivery based on customer preference and regulatory requirements for print/mail, email or text messaging. This technology is key to enhancing customer and employee experience.
features and benefits
Benefits of Using Expresso for Insurance Communications
Leverage state-of-the-art technology
Digitally transform and automate operations with our hosted managed services that improve customer and employee experience without capital investments or major IT involvement.
Strengthen security and compliance
Our systems, processes and production facilities provide a secure business environment that is HIPAA-compliant and includes SOC 2 Type II certification.
Optimize document workflow
Manage omnichannel communications from a single platform, from drafting a paper document, email or text message through reviewing, securing approval, making changes, tracking distribution, generating reports and archiving communications.
Simplify compliance
Automatically designate disclosures for each recipient based on such parameters as zip code and communication type. Make compliance updates for all affected documents in just minutes.
Go digital
Cater to growing demands for digital and mobile options while maintaining print/mail communications with Expresso software that lets users share content and workflows across communication types and channels.
Improve customer experience
Make it fast, easy and convenient for consumers to get and understand the information they need and to pay by engaging them through clear communications and preferred delivery channels.
OUR PROCESS
Customer Engagement Cycle
With Expresso, businesses can significantly improve the manner in which they manage their prospect and financial communications for customers. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.
GOVERNANCE & ASSOCIATION MEMBERSHIPS
BY THE NUMBERS
Driving Results with Expresso
Percentage of consumers who believe they should have the right to choose how they receive bills and statements.
*Two Sides North America 2023 Trend Tracker Survey
Percentage of consumers who used some form of digital payment in 2023.
*McKinsey’s 2023 Digital Payments Consumer Survey
Approximate number of communications that Expresso delivers every day.
Increase in communications efficiencies using Expresso.
Ready to Transform Your Customer Communications?
Experience a whole new way to manage customer communications with the proven Expresso CCM platform.
