Solutions for Insurance Communications and Payments

Whether it’s policy information, declarations or billing statements, accurate insurance communications are no longer enough. To meet the higher standard that consumers expect for easy to understand and personalized communications, home, health and auto insurers need an all-in-one platform backed by secure cloud technology to manage and customize customer communications.

Simplify complexity by consolidating and automating communications to improve efficiency and effectiveness

Break down communication silos and take a customer-centric approach to insurance communications with Expresso™. Our customer communications management software makes it fast and easy to develop personalized statements, policy documents and more on one cloud platform. It’s integrated with our digital and print production and mail services so you can automate delivery based on customer preference and regulatory requirements for print/mail, email or text messaging. This technology is key to enhancing customer and employee experience.

features and benefits

Benefits of Using Expresso for Insurance Communications

Leverage state-of-the-art technology

Digitally transform and automate operations with our hosted managed services that improve customer and employee experience without capital investments or major IT involvement.

Strengthen security and compliance

Our systems, processes and production facilities provide a secure business environment that is HIPAA-compliant and includes SOC 2 Type II certification.

Optimize document workflow

Manage omnichannel communications from a single platform, from drafting a paper document, email or text message through reviewing, securing approval, making changes, tracking distribution, generating reports and archiving communications.

Simplify compliance

Automatically designate disclosures for each recipient based on such parameters as zip code and communication type. Make compliance updates for all affected documents in just minutes.

Go digital

Cater to growing demands for digital and mobile options while maintaining print/mail communications with Expresso software that lets users share content and workflows across communication types and channels.

Improve customer experience

Make it fast, easy and convenient for consumers to get and understand the information they need and to pay by engaging them through clear communications and preferred delivery channels.


Customer Engagement Cycle

With Expresso, businesses can significantly improve the manner in which they manage their prospect and financial communications for customers. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.


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Driving Results with Expresso


Percentage of consumers who believe they should have the right to choose how they receive bills and statements.

*Two Sides North America 2023 Trend Tracker Survey

Percentage of consumers who used some form of digital payment in 2023.

*McKinsey’s 2023 Digital Payments Consumer Survey

Approximate number of communications that Expresso delivers every day.


Increase in communications efficiencies using Expresso.


What Our Clients Have To Say

Each and every day, we are responsible for producing and mailing thousands of important customer communications for our many property-related clients. Nordis’ industry-leading ExpressoTM CCM technology will automate our workflow for handling and distributing these communications. It also gives us new capabilities and information to customize documents and improve customer experience, including real-time access to archived materials for better customer service and reports with key performance metrics.

Kevin Tang
Executive, Strategic Deals and Vendor Management – CoreLogic

With its industry-leading technology, print capabilities and customer service focus, Nordis Technologies has worked closely with PennyMac to meet our special printing requirements. Nordis is enabling us to streamline the process for producing and delivering important customer communications.

Kevin Meyers
Chief of Servicing – Performing Loans – PennyMac

With branches located in 11 states, we needed a centralized way to ensure our content was compliant based on the myriad of applicable state and federal regulations. We now have direct access to edit letter and email copy, and instantly know when our file is processed. Conversely, if an email isn’t opened within three days, the customer gets a letter. A centralized system is a huge win for us.

Trudy Boyles
Chief Marketing Officer. – Heights Finance

Ready to Transform Your Customer Communications?

Experience a whole new way to manage customer communications with Expresso.