Meet Our Team: Two Key Leaders Show Passion for the Job, on the Job

Key Leaders show passion for the job

Rich O’Rourke

I met Ronnie in January,1999. He interviewed me for a sales position, and we hit it off right away. About the only thing we didn’t have in common is I was a passionate Jets fan and he was a passionate Dolphins fan. The funny story here is that he didn’t realize until about six months later that he hired a 22-year-old kid to be a part of his team.

I think about how our business has changed over the years. Managing recurring communications is what got us past the financial crisis in 2008 even as our direct mail marketing clients fell off. That triggered our shift to focusing on recurring transactional and compliance communications.

Our biggest innovation is definitely Expresso. That is what really put us on the map. Allowing customers to manage communications, to self-provision, manage what they want to send, how they want to send it, to be able to make changes. That is what has uniquely positioned us in the marketplace today.

Now we are thriving with two production locations and regularly bringing in enterprise-level clients – Wyndham Destinations, Fifth Third Bank, CoreLogic. These are companies that have big expectations of us. And it’s really because of our team and technology.

I have been here for more than 20 years. I stay because I love the culture, team chemistry, and enjoy working closely with our clients. We’ve got one mindset, doing the right thing for our customers. That’s our mission. Ronnie makes this an amazing place to work. He empowers people and gives them the ability to succeed. But he also will hold you accountable. I could not work any other way. And I think that has made for a very successful relationship. My role requires a lot of business travel, and I can always count on Ronnie to check in with me to see how I am doing and feeling, often every day while I’m on the road. Ronnie fosters a family-like atmosphere here.

In my free time I like to stay as active as possible. I enjoy playing golf, watching all my New York sports teams, hiking, leisure travel and family time, and will soon be running around after my second grandson Derek.  He joins my other grandchild, Greyson.

Jane Ricketts

I joined Nordis 18 years ago when I was looking for a job in client services with an emphasis on mailing operations. I was born in England, then moved to Canada after getting married. I worked there in customer service and operations for a large bank, then moved to Florida where I continued in customer service-related positions. I started at Nordis as an account manager and have received recognition and promotions along the way. Most recently, I received a Nordis’ PEAK Award in December 2021.

If you gave me a work nickname, I would say “Troubleshooter.”  I currently work as senior director in the client success group, reporting to Wendy Poe, our VP of client success. As senior director, responsible for quality, service and support, my role has a wide range of duties, including acting as a subject matter expert for postal regulations. I also am a liaison with our sales, production, and client success manager teams, always with the goal of ensuring our clients receive first-class service through their interactions with Nordis.

We manage a wide variety of clients and programs daily so we need to stay on our toes. I start every morning with a huddle with our directors and Wendy to go over both challenges and successes. When you’re dealing with operations, no news is good news. But when something does come up, my philosophy is to put myself in the client’s shoes and make sure that they get the attention and resolution that they have come to expect. Open and timely communication with our clients is the heart of our service goals.

I’ve stayed at Nordis because I love my work, my teams and the clients. I know our employees say this all the time, but it is a family atmosphere here, and everyone is very supportive and understanding, particularly when you have issues outside the workplace.

When not working, I love to travel. My husband and I used to regularly travel to Jamaica when we owned a house there.  And I continue to visit with my daughter and family who live in Canada. I enjoy swimming and am an avid reader. I really feel that I have two families – my own and my fellow employees at Nordis.

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