VPs Christiane Freese-Jones and Gabe Preczner pair product leadership with production excellence to elevate customer communications.
Christiane Freese-Jones, Vice President of Product Management
From innovating Nordis’ flagship platform to weaving next-gen intelligence into everyday workflows, Christiane is on point.
Christiane is steering the product vision for Expresso® and ExpressoPay®, translating market needs and business drivers into a clear, data-driven roadmap focused on modernizing both user interfaces and below-the-hood technologies.
The goal: Move Expresso to an AI-enabled micro-services architecture that lets clients launch faster, scale effortlessly and tap new features without disruption.
Christiane views every product as a work-in-progress. She and her team constantly capture feedback and refine, always against clear success metrics such as reducing implementation time or boosting efficiency. That quantitative lens keeps investment decisions aligned with Nordis’ growth strategy. The payoff is a steady flow of feature sets that will keep Expresso and its clients out in front.
“It’s so satisfying to start with an idea and see it become real,” Christiane says. No two projects are alike, which means new puzzles to solve every day. Having joined the company in March, Christiane says she draws inspiration from long-tenured Nordis colleagues who remain excited about learning, growing, changing and moving the business forward, even after 10, 20 or more years with Nordis.
Home base is the Pacific Northwest with husband Nate, 14-year-old bonus daughter Avery and three-year-old son Layton. They love hiking and biking – the mountains are an hour to the east and the coast an hour west. A family trip to Riviera Maya is up next.
It’s no surprise then, if Christiane hadn’t chosen this career, her dream job would have been something in the travel and tourism industry, perhaps a travel blogger or influencer. With her sister, she’s traveled to dozens of countries and five continents, and they’ve vowed to knock off the final two together, perhaps after their kids are grown.
Gabe Preczner, VP of Operations
KPIs steer every decision Gabe makes, and he urges customers to track them just as rigorously.
Tasked with streamlining and automating Nordis’ print-production and logistics operations, he zeroes in on two non-negotiable metrics: quality and on-time delivery. “You can’t compromise either,” he says. “Do it right and get mailings out on time, every time.”
To keep clients fully informed, Gabe’s team automated a feed that posts in Expresso® the exact date and time their last envelope clears the inserter. Customers can log in and see that their job cleared production at, say, 10:32 p.m. last night.
He and his team are tenacious about finding ways to further customer efficiencies. One result: High-volume jobs that once ran in a single plant now print simultaneously in both. Files route East Coast addresses to print and mail from Coral Springs and Midwest/West Coast to Las Vegas, accelerating delivery nationwide.
Gabe also championed the latest high-speed camera verification system for each site. The technology scans 1,200 pages per minute as Nordis’ continuous roll-fed printers produce them, confirming integrity, color and quality. In check printing, the system even tallies dollar amounts—verifying, for example, that a $1.2 million run printed exactly $1.2 million in checks.
“Most production enhancements happen behind the scenes,” Gabe says. “I’m proud we’ve already rolled out so many that directly benefit clients.”
With Nordis for just over a year, Gabe splits his time among his home base of Toronto, Nordis headquarters and production facility in Coral Springs, Florida, and its print and mail facility in Las Vegas. Before joining Nordis, Gabe worked throughout the US, Canada and Europe. He visits his cousins across Europe as often as he can, renting a car and tooling from town to town.
At home, you’ll find him in his garden or his kitchen. Or his mom’s kitchen, where he serves as her sous chef, chopping and readying ingredients, whether for a family recipe or something inspired by what’s in season.
“My parents and both sets of grandparents were from Hungary and cooking is culture,” Gabe says. “Even at 89, Mom’s in charge if we’re cooking together. I’m happy to take her instruction and know how lucky I am to have that time with her.”
Stay tuned for more insights and practical advice about AI in customer communications and payments.