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Billing Statements – Don’t Let Prime Marketing Real Estate Go to Waste!

We all know that customers look at their billing statements. We estimate the open rate for billing statements for existing customers is between a whopping 95% and 97%. That compares to a 5.3% response rate for general direct mail using a house list and 2.9% using a prospect list from the Data…

Customer Communications Trends: Top Takeaways from the Document Strategy Forum

Yup, Chicago is as rainy and cold in early May as I remember from my days as a Florida native attending Northwestern University. But it was well worth leaving sunny, warm South Florida for the annual Document Strategy Forum (#DSF17CHI). All the keynotes and presentations emphasized the growing strategic imperative for organizations…

New Healthcare Payment Systems Drive a Better Patient Experience

McKinsey & Company research shows consumers are steadily moving toward digital healthcare experiences. They are using new technologies developed for healthcare companies to both improve patient satisfaction with their payment systems and reduce dissatisfaction with healthcare as a whole. (more…)

Highlights from #ARDAWorld: Top Industry Trends

We’re back from ARDA (#ARDAWorld), which was held in a new venue for the first time in 25 years. We found New Orleans to be an exciting change, with fun options for dining and entertaining clients. The sessions were exciting, too, with these topics generating the most buzz: Industry growth and consolidation…

Live from ARDA World 2017: How to Reach Your Owners

I just finished up a great discussion at ARDA World 2017 (#ARDAWorld) on how to reach consumers using their preferred methods of communication while maintaining brand standards.  The panel consisted of myself; Richard Jackson, VP of Information Technology at Hilton Grand Vacations; and Kris Singleton, CIO at International Cruise and Excursions (ICE). …

Online Voting for Annual HOA Elections Saves Money, Improves Accuracy

  Timeshare owners have one key goal: use their week or points to relax and have fun. That’s the way it absolutely should be. But as someone who has worked in the industry for more than two decades, and dealt with many timeshare HOAs and their owners along the way, I know…

The USPS makes first-class a bargain with new rate

With a recent change to 2017 first-class commercial mail rates, the U.S. Postal Service has opened up new opportunities for companies to cost-effectively reach their customers with everything from mandatory mailings to marketing campaigns. So it’s an ideal time to reassess your document and mailing strategy for customer communications. (more…)

Get Ready Now for 2018 HOA Annual Statements—yes, 2018!

Most 2017 annual maintenance fees for vacation ownership have now been paid so it’s not too early to think about the 2018 communications and payment cycle. A good place to start is reviewing industry best practices, which can help you lower the cost of communications and reduce delinquencies. (more…)

We’re changing the rules for handling communications and payments

  Welcome to our new website! Like our new company name, Nordis Technologies, we’ve updated the site to better reflect our technology focus and leadership in customer communications and payments. (more…)