Eliminate USPS green cards
Skip the time-consuming and error-prone process of filling out green forms for your U.S. Postal Service Certified Mail. With ExpressoCertified®, our automated Certified Mail option, sending sensitive documents and confirming proof of receipt is fast and easy, plus saves money.
For automated certified mail, simply select Certified Mail as the delivery option in our Expresso customer communications management system and choose the Certified Mail envelope size. Our print and mail services take it from there.
Trust ExpressoCertified® for delivering your sensitive customer documents and confirming proof of receipt via USPS Certified Mail.
Save Money
ExpressoCertified leverages the USPS Certified Mail Return Receipt Electronic Processing Option. If you are migrating from traditional “green cards”, there is a postage reduction of more than $1.00 per mailing package.
Improve Compliance
Documents that are sent using ExpressoCertified are archived for a defined period, including a record of the Electronic Return Receipt delivery confirmation and signature.
Increase Productivity
Eliminate the labor-intensive process of filling out and storing USPS-required green cards. Delivery confirmation and signatures are stored electronically, so no more paper files needed.
Enhance Accuracy
Automated Certified Mail reduces the chance of handwritten errors while leveraging the document composition and archive capabilities of Expresso.
Track Delivery Progress
Use the Expresso dashboard to confirm proof of mailing, view in-route tracking and see delivery attempts, delivery verification and recipient signature.
Key features
Integrates with Expresso, Nordis Print & Mail and US Postal Service®
Expresso automatically assigns appropriate USPS Certified Mail tracking number
Handles all Certified Mail envelope sizes
Captures Electronic Return Receipts including signatures
Real-time access to archived documents including Electronic Return Receipts
Users can generate reports for certified mail data using Expresso’s built-in reporting tool
Featured ExpressoCertified Blog Posts and Articles
Surge in Certified Mail Demands New, Lower Cost Technology
Companies are bracing for a surge in sending past-due and collection notices that require USPS Certified Mail® delivery as temporary pandemic consumer relief ends.
Best Practices for Managing and Sending Customer Print Mailings
Tips for efficient, cost-effective print mailings and better outbound mail service management.
ExpressoCertified Automates Tracking Sensitive Documents
With a direct connection to the U.S. Postal Service, ExpressoCertified streamlines management and reporting on documents that require proof of delivery.
Collections Needs Flexibility and Omnichannel Communications Now More Than Ever
Paper documents sent by regular or certified mail remain a vital part of collections for the foreseeable future.
What our clients have to say
“Expresso dramatically improved our ability to efficiently and effectively reach our owners. Expresso has enabled us to make changes to our statement package templates in real time and process the file the same day. Without Expresso, reaching our owners would take much more time and money.”
“We have leveraged Expresso’s advanced integration capabilities so patients can securely view their own letters and statements through a self-service patient portal. This has the dual benefit of improved patient satisfaction and cost savings.”
“The Expresso product offering allows Equiant to truly offer a ‘best of breed’ solution to its clients. The speed and ease of use is a huge step forward for our business.”
“Expresso gives us complete access for managing the templates, content and business rules that drive the onboarding and change management process for our hospital clients. By streamlining the workflow, we have more insight into our communication touchpoints, manage our operations more efficiently and can rapidly respond to the unique and changing requirements of our clients.”
Certified Mail® FAQs
What is Certified Mail?
Certified Mail is a service from the United States Postal Service (USPS) that verifies mail delivery. Organizations use it when they need proof that a document has reached the intended recipient. When proof of delivery with a signature is required, someone at the recipient’s address must sign for the mailing, and that signature receipt is returned to the sender.
Certified Mail currently costs $6.80, plus first-class postage per piece using the traditional green card process.
Who uses Certified Mail?
You’ve probably used it to mail tax returns. In other cases, organizations are required by law or regulation to send certain documents by Certified Mail. They can include bank documents, patient notices and records, past-due and collection letters, tenant notifications, notices to foreclose, insurance policy cancellations, cashier’s checks, and many other critical communications.
How do you send Certified Mail?
You fill out a PS 3800 (return receipt) form and a PS 3811 green card (signature capture) form by hand and attach both to each envelope to be mailed. Then head to the Post Office, pay the first-class postage and Certified Mail fees, mail the letters and collect proof of acceptance for each envelope sent. USPS delivers the letters, obtains the signatures and sends the mailer the receipts with signatures.
Companies must complete this process for dozens, hundreds or even thousands of mail pieces. When the green cards are returned, staff members must organize and file each card. Now repeat this process hundreds or thousands of times per month.
Is there a better alternative?
Absolutely. Our ExpressoCertified® application automates the process for sending important documents and confirming proof of receipt, saving time and postage costs while reducing errors. No more green cards or trips to the Post Office.
ExpressoCertified is a delivery option within our cloud-based Expresso™ customer communications management platform. You can use Expresso to compose the documents or send us PDF print-ready files to which the certified content is added during file processing. With just a few clicks, you can manage the entire process, wherever you may be.
No more hardcopy receipt and signature forms to hassle with?
ExpressoCertified uses the USPS Return Receipt (Electronic) method. By automatically assigning a USPS Certified Mail tracking number, ExpressoCertified enables, captures and archives electronic return receipts, including digital signatures obtained by the mail carrier. Proof of delivery and electronic return receipt are stored with the PDF record of the document and are available online within hours of delivery and can be archived for 10 years. That’s important for compliance considerations.
Plus, ExpressoCertified’s electronic return receipt is considered original, permitting multiple copies. Green cards are only accepted in their original form.
What about delivery tracking and reporting?
Leveraging our direct USPS integration, users can track an individual Certified Mail piece wherever it is in the process, receive delivery updates and automatic signature notifications to your desktop, and view the status of multiple mailings at once. You also can generate client-specific production reports to track Certified Mail expenses for billing.
Talk about the savings.
The savings are significant. On top of the time and resource savings with ExpressoCertified and Nordis print and mail services, you’ll save more than $1.20 per Certified Mail package using electronic return receipt in place of green cards and leveraging the cloud.
How do I get started with ExpressoCertified?