Kassandra Cajuso shapes Expresso requirements and Brian Strack powers the CRM. The result is cleaner data, tighter workflows and faster launches.
Kassandra Cajuso, Solutions Consultant
Kassandra Cajuso captures and translates client essentials into build-ready instructions to ensure new Expresso® programs roll out without a hitch. She owns the requirements process, the most technical part of Expresso onboarding, where she turns business needs into precise instructions the build teams can execute.
In her first year at Nordis, Kassandra has guided clients through four- to six-week requirements engagements, leading twice-weekly working sessions, documenting every field, rule and exception, and pressure-testing workflows for what’s needed now and what’s likely next.
The program requirements document (PRD) is her North Star, which she completes in detail before handoff to implementation. The Product team reviews it, Implementation team builds from it and Solutions team uses it to test. The outcome: Fast, effective launches.
One important capability for success and client peace of mind: Expresso’s review-output capability. During testing and Hypercare, clients can pause a run, inspect exactly what they’re about to send and correct issues before anything hits production. Kassandra feels this added assurance helps set Nordis apart. Her rigorous requirements work also prompts many clients to improve their own data, helping them meet their own KPIs and unlocking better reporting in Expresso.
Kassandra is exacting about data logic. She designs for real-world variability (think “USA,” “U.S.A.,” “United States”) and builds for future channels by capturing indicators today. She avoids hard-coding where possible, and uses package codes to group related documents and templates for flexibility at scale and suggests a foreign or a certified mail split, an option that clients sometimes overlook.
Before Nordis, Kassandra served as director of patient engagement in a healthcare organization, analyzing enrollment and retention trends and running growth campaigns. The move to a more technical role “lit a fire,” she says, with new challenges, constant learning and the satisfaction of translating complex needs into working solutions.
Outside work, Kassandra is all baseball, all the time. Her seven-year-old son plays on Miami Prime Time, a competitive travel team ranked among the best nationally. She helps as the team’s fundraising lead, treasurer and occasional scorekeeper. Her four-year-old daughter cheers from the stands and is interested in dance. Long-term, Kassandra and her high-school sweetheart husband hope to buy a home by the ocean in Port Charlotte, FL.
Brian Strack, Enterprise Salesforce Administrator
Brian Strack drives end-to-end business process automation at Nordis. He designs how Salesforce, the company’s customer relationship management platform, looks, feels and functions so internal teams capture the right data and automate the right steps to anticipate client needs.
Day to day, Brian architects fields and forms, standardizes how client details reside in Nordis’ system of record and turns manual work into automated workflows. He’s currently expanding core HR features in Salesforce so internal requests track precisely from intake to resolution.
He’s also reimagining a customer portal, for direct, online interaction with Customer Support Managers, modernizing a capability Nordis has had for years. Partnering with a large auto financing client to pilot the changes, Brian is shaping a more complete self-service experience for all customers.
Brian has worked with data and information systems throughout his career. That background pays off as he strengthens integrations at Nordis and prepares for the next stage: A more robust data warehouse and analytics layer for internal users that puts cleaner insights in everyone’s hands.
On emerging tech, Brian stays pragmatic. AI factors into his planning, but he grounds every decision in data quality and business value, mapping Nordis’ business processes into enterprise-wide digital workflows. The goal is simple: Deploy useful automation, not hype.
He joined Nordis for growth, personal and professional. On board since August, Brian says the company’s family feel proved real. He appreciates the cohesion and support from long-tenured teammates.
Off the clock, Brian is all about family. He grew up in a sprawling clan (his mom is one of 13) and is renovating his house with his brother. A car nut and shade-tree mechanic thanks to his dad, he now spends free time riding and rebuilding motorcycles. He and his girlfriend are watching the entire Star Wars universe by the in-story timeline. Fittingly, even the fun follows a plan.
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