Customer Experience Blogs and Resources

Meet Your Customers Where They’re At By Integrating Your Communications and Payments

June 13, 2019

When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce. (more…)

Going Digital Improves Patient Financial Engagement–But Isn’t Enough

Richard O'Rourke

June 3, 2019

Here’s a sure-fire way for healthcare revenue cycle companies to improve patient experience and financial performance: Add digital options for billing and payments. (more…)

Nordis Clients: Excelling at Digital Transformation and Customer Experience

Ronnie Selinger

May 8, 2019

At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged:…

The Next 50 Years of Vacation Ownership Innovation: Put Customers First and Embrace Change

Bryan TenBroek

April 22, 2019

Vacation ownership innovation past, present and future dominated the recent ARDA World annual conference, especially during the interactive forum “Celebrating 50 Forward – Innovators and Influencers,” sponsored by Nordis Technologies. (more…)

7 Key CCM Capabilities and How Nordis Stacks Up

Bryan TenBroek

April 4, 2019

For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on. (more…)

A Primer on Printing Terms for Optimizing Customer Mailings

Chris Burck

March 18, 2019

While digital gets a lot of attention, paper remains a cornerstone of any customer communications program. A majority of Americans continues to receive bills by mail and legal documents are regularly sent by Certified Mail®. (more…)

Vacation Ownership Industry Offers Women Great Career Opportunities in Technology

Suzzi Morrison

February 26, 2019

When ARDA asked me to participate on a panel “Working Your Way to the Top — Technology Career Opportunities for Women” at the recent ARDA WIN regional conference, I jumped at the opportunity for three reasons: (more…)

With Mortgage Consumer Satisfaction Flat Since 2015, Industry Should Turn Its Attention to the Customer Experience

Bryan TenBroek

February 18, 2019

While U.S. mortgage servicers have focused in recent years on becoming more operationally resilient, they seem to have taken their eyes off of their customers. (more…)

How the Digital Lifestyle is Changing the Auto Finance Industry Trends in 2019

Bryan TenBroek

January 30, 2019

What’s keeping auto lenders up at night? It’s not fear of ride-sharing, once thought to be the biggest potential disruptor of future auto sales. Ninety percent of consumers surveyed, including the majority of millennials, said they still want to own a car, according to the National Automobile Dealers Association. (more…)

Blog

Meet Your Customers Where They’re At By Integrating Your Communications and Payments

Going Digital Improves Patient Financial Engagement–But Isn’t Enough

Nordis Clients: Excelling at Digital Transformation and Customer Experience

The Next 50 Years of Vacation Ownership Innovation: Put Customers First and Embrace Change

7 Key CCM Capabilities and How Nordis Stacks Up

A Primer on Printing Terms for Optimizing Customer Mailings

Vacation Ownership Industry Offers Women Great Career Opportunities in Technology

With Mortgage Consumer Satisfaction Flat Since 2015, Industry Should Turn Its Attention to the Customer Experience

How the Digital Lifestyle is Changing the Auto Finance Industry Trends in 2019

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