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5 Ways to Optimize Innovative Technologies to Transform Your Print Customer Communications

September 11, 2019

Paper is having a moment. Even as the average American spends more than five hours a day on mobile devices, paper is increasing in popularity, too. Paper is replacing plastic in straws and bags while greeting cards and stationery, newspapers and print magazines are all making comebacks. (more…)

Rev Up Digital Adoption to Boost Your Customer Connection

Daniel Baggett

August 28, 2019

Innovation is one of our core values. As a leader in automotive financing, we are always looking for ways to use technology to make it easier for customers to do business with us. (more…)

The ONE Thing to Drive Results

Lesster Maspoch

August 5, 2019

While reading this (and drinking hot coffee), raise your hand if you’ve ever been under the spell of multitasking. Lured by its promise of doing more! Achieving more! Keeping several balls in the air! Unless you’re a juggler, multitasking’s effectiveness is a fallacy. (more…)

Communication All the Talk at ACA International’s 2019 Conference

Bryan TenBroek

July 22, 2019

The big takeaway from mid-July’s ACA International’s Convention & Expo 2019 is the need to get ready for new rules from the Consumer Financial Protection Bureau (CFPB) that will affect how the debt collections industry can use text, email and voicemail to communicate with consumers. (more…)

improve patient satisfaction with communication and payment options

Collections Industry Prepares to Go Digital

Bryan TenBroek

July 10, 2019

Governed by a complex web of federal and state regulations and laws, the collections industry is facing a new set of rules for communicating with debtors. (more…)

communications and integrated payments - HFMA Conference

HFMA’s Allen Double Dares Us All

Nicole Miller

July 2, 2019

New HFMA Chair Michael Allen challenged attendees at HFMA’s Annual Conference last week: Are you protecting your turf? Are you paralyzing progress? Allen criticized healthcare leaders for being stuck in the past, clinging to legacy ways of doing things in a keynote that got people talking. (more…)

Meet Your Customers Where They’re At By Integrating Your Communications and Payments

Bryan TenBroek

June 13, 2019

When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce. (more…)

Going Digital Improves Patient Financial Engagement–But Isn’t Enough

Richard O'Rourke

June 3, 2019

Here’s a sure-fire way for healthcare revenue cycle companies to improve patient experience and financial performance: Add digital options for billing and payments. (more…)

Nordis Clients: Excelling at Digital Transformation and Customer Experience

Ronnie Selinger

May 8, 2019

At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged:…

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