Should You Join the Rush to Outsource Your Healthcare RCM?
If you’re a healthcare provider and thinking about outsourcing patient billing and payments or other parts of your revenue cycle, you’d be in good company. (more…)
Blog
Mortgage Billers Urgently Need to Build Customer Trust
We’re headed to the Mortgage Bankers Association’s Servicing Solutions Conference and Expo from Feb. 23-26 in Orlando, where the industry has plenty to celebrate: Mortgage applications are at their highest level in seven years. Mortgage interest rates are at their lowest level in more than three years. Home buyers and sellers are…
Use Auto Loan Payment and Billing to Build Market Differentiation
As business leaders head to Las Vegas in February to the American Financial Services Association’s annual Vehicle Finance Conference, let’s take a look at key trends they’ll face this year in efforts to build market differentiation. (more…)
Color Me Blue with Pantone’s Color of the Year
The Pantone Color Institute has been naming a Color of the Year for 20 years, and for 2020, it’s Pantone 19-4052 Classic Blue. This blue hue is suggestive of the sky at dusk, Pantone says, and can evoke feelings of peace, clarity, reassurance and protection. (more…)
Keeping Medical Billing and Payments Private and Secure
Whether it’s a procedure code visible in the patient’s address block on a billing statement or envelope or a medical center inadvertently disclosing treatment dates and balances due in patient bills sent to unverified addresses, the result is the same…HIPAA violation. (more…)
Nordis in 2020: Bigger and Better in CCM, Payments and Print
Building on our momentum from this year of expansion and investment at Nordis, we have more exciting plans to roll out in 2020. (more…)
3 Payments Trends for 2020
I’ve been in the business of helping companies get paid for 38 years. The speed and scope of changes facing billing and payment processing is greater than at any other time in my career. With dynamic changes in payment trends come challenges but also comes major opportunities. (more…)
Key Tips from Auto Finance Summit can Enhance Consumer Experience in 2020
A key theme throughout the recent Auto Finance Summit19 was how auto lenders are changing communication practices to enhance the customer experience (CX). One session really resonated with me, when Chris Mitcham, senior vice president of business development, service for others at Santander Consumer USA, offered valuable tips about surpassing customer expectations.…
How Auto Lenders Can Create Next Level Financing Experiences Using Customer Communications Management: 4 Priorities for 2020 and Beyond
Traditional lenders still control more than 90% of auto finance transactions, according to BCG. But they’ve been reluctant to offer the faster, easier and more personalized experiences that car buyers increasingly expect. That needs to change, and change fast, if they want to hold on to their customers and the lion’s share…