customer experience data

Clean Up Your Data for Meaningful Customer Interactions

It’s time for some serious spring cleaning – of your data. (more…)
outsource your healthcare rcm

Should You Join the Rush to Outsource Your Healthcare RCM?

If you’re a healthcare provider and thinking about outsourcing patient billing and payments or other parts of your revenue cycle, you’d be in good company. (more…)
building customer trust

Mortgage Billers Urgently Need to Build Customer Trust

We’re headed to the Mortgage Bankers Association’s Servicing Solutions Conference and Expo from Feb. 23-26 in Orlando, where the industry has plenty to celebrate: Mortgage applications are at their highest level in seven years. Mortgage interest rates are at their lowest level in more than three years. Home buyers and sellers are…

Use Auto Loan Payment and Billing to Build Market Differentiation

As business leaders head to Las Vegas in February to the American Financial Services Association’s annual Vehicle Finance Conference, let’s take a look at key trends they’ll face this year in efforts to build market differentiation. (more…)
Classic Blue 19-4052 Pantone Color of the Year

Color Me Blue with Pantone’s Color of the Year

The Pantone Color Institute has been naming a Color of the Year for 20 years, and for 2020, it’s Pantone 19-4052 Classic Blue. This blue hue is suggestive of the sky at dusk, Pantone says, and can evoke feelings of peace, clarity, reassurance and protection. (more…)
Image showing HIPAA regulations related to medical billing with a stethoscope, pen, and clipboard.

Keeping Medical Billing and Payments Private and Secure

[Updated May 5, 2022] Medical Collections Under HIPAA Whether it’s a procedure code visible in the patient’s address block on a billing statement or envelope or a medical center inadvertently disclosing treatment dates and balances due in patient bills sent to unverified addresses, the result is the same…HIPAA violation. (more…)
CCM Payments and Print in 2020

Nordis in 2020: Bigger and Better in CCM, Payments and Print

Building on our momentum from this year of expansion and investment at Nordis, we have more exciting plans to roll out in 2020. (more…)

3 Payments Trends for 2020 

I’ve been in the business of helping companies get paid for 38 years. The speed and scope of changes facing billing and payment processing is greater than at any other time in my career. With dynamic changes in payment trends come challenges but also comes major opportunities. (more…)