Expresso is such an integrated part of our business I can’t picture us without it.”
– Frank Morrisroe, President, Equiant Financial Services Inc.
Easy does it
With our advanced Expresso customer communications management software, you can populate your own content library with text, logos, images and more. Develop document templates for all of your communication programs, enhancing control of your brand identity. Upload a single data file and dynamically merge all the elements to customize and personalize each letter or email, welcome kit, statement or marketing piece.
That’s just the start. Use Expresso to review documents, secure sign-offs, make disclosure changes, track distribution, generate reports and create audit trails. You also can automate and manage secure opt-in for electronic delivery and return mail processing.
Expresso seamlessly integrates with Nordis Technologies’ state-of-the-art production facilities, making it easy to execute all your email and print/mail delivery programs. This end-to-end solution makes it simple to view and manage the entire process from your Expresso dashboard.
Expresso offers additional solutions that allow you to drive more value for your company, your customers and their customers:
Transform your business communications with Expresso.
ExpressoCertified® makes sending sensitive documents and confirming proof of receipt via Certified Mail fast and easy, plus saves money. For automated certified mail, simply select Certified Mail as the delivery option in our Expresso customer communications management system and choose the Certified Mail envelope size. Our print and mail services take it from there.
ExpressoVote® allows vacation ownership and property management companies to manage the entire annual election process for homeowner associations, including paper ballots and online voting, multi-channel tabulation, real-time results and third-party certification. It links with Expresso so companies can create and distribute all election and governance materials and communications to owners, including mailed and digital notifications.
ExpressoWallet® leverages smartphone wallet applications to deliver interactive billing statements that include real-time account balances and convenient tap-to-pay functionality. It improves the customer experience with secure and HIPAA-compliant billing and payment solutions that accelerate payments to billers. Companies also boost loyalty and satisfaction with ExpressoWallet-based membership and loyalty programs that eliminate physical cards and provide point balance, status and access to benefits from customers’ smartphones. ExpressoWallet seamlessly integrates with ExpressoPay and Expresso.
Enhance customer experience and business results with Expresso™
Improve compliance
Our sophisticated rules engine means compliance updates take just a few clicks. By making one disclosure change in the content library, Expresso automatically adjusts affected correspondence.
Save money
There’s no need to pay vendors for updates you can now make for free. Lower operating costs further by converting more customers to digital customer communications.
Gain visibility and control
From Expresso’s easy-to-navigate dashboard, authorized users can handle every communications step with ease and confidence, adjusting quickly to changing business requirements and conditions.
Reduce operational complexity
Even as the number of your clients and their consumers, brands and other variability grows, Expresso® keeps the process simple yet customized, removing risk with superior version control and automated workflows.
Keep current with digital options
Expresso® makes it easy to offer consumers, patients and owners their choice in how they receive communications, enhancing their satisfaction. ExpressoPay adds even more customer value with electronic bill presentment and online payment processing.
Consolidate on a single platform
Simplify vendor management and integrate omnichannel communications development with print and mail services, email, mobile wallet and SMS/text delivery.
Speed client onboarding
Revenue cycle management and loan servicing companies use Expresso™ to quickly design and issue customized welcome kits, patient statements, consumer lending documents and other communications for new customers, shaving weeks or months from the typical ramp-up.
Streamline operations
Expresso® means faster execution and improved performance, from generating reports in real-time and creating audit trails to processing returned mail and emails and updating distribution lists.
Leverage secure, industry-leading tech
With our secure cloud-based system, you can digitally transform your operations by taking advantage of the latest communications management capabilities without investing in your own technology.
Key features
Cloud-based Platform
Scalable with 24/7/365 access
Powerful User Tools
You create and manage content, documents, business rules, and more
Online Dashboard
Complete visibility with automated and ad hoc reporting
Secure Opt-In/Out
Electronic delivery and notifications, viewing bills online, by phone, IVR and mobile
ExpressoPay
Sophisticated branded portal for ePresentment and online bill pay
Advanced Integration
Multiple data file formats and production requirements streamlined into one automated workflow
Intelligent File Processing
Incoming batch file processing and automated return file results to client or designated third parties
Online Archive
Data and images available 24/7 for authorized users and customers
Secure Production Facilities
SOC2 Type II certified, PCI-DSS certified, HIPAA compliant
Optimized Expresso customer communications management solutions for specific industries
CCM
Healthcare Revenue Cycle Management (RCM)
Large healthcare providers and revenue cycle management companies accelerate onboarding and improve patient financial engagement through omnichannel statements and HIPAA compliant payment solutions with our cloud-based system.
Consumer Financial
Services
Mortgage loan servicers, auto lenders, and other consumer financing firms use our online solutions to create and deliver documents, plus collect digital payments, which facilitates compliance, expands secure digital options and enhances customer financial experience.
Hospitality &
Property Management
Vacation ownership companies increase owner engagement, accelerate onboarding of new properties and streamline payments and association elections with online voting and other owner-friendly services with our HOA communications and payments solutions.
Accounts Receivable Management (ARM)
Credit and collections companies improve cash flow, customer service and compliance by developing and delivering accurate and timely debt collection letters, statements, and notifications with our secure, cloud-based platform for print & digital communications and payments.
What our clients have to say
“Expresso dramatically improved our ability to efficiently and effectively reach our owners. Expresso has enabled us to make changes to our statement package templates in real time and process the file the same day. Without Expresso, reaching our owners would take much more time and money.”
“We have leveraged Expresso’s advanced integration capabilities so patients can securely view their own letters and statements through a self-service patient portal. This has the dual benefit of improved patient satisfaction and cost savings.”
“The Expresso product offering allows Equiant to truly offer a ‘best of breed’ solution to its clients. The speed and ease of use is a huge step forward for our business.”
“Expresso gives us complete access for managing the templates, content and business rules that drive the onboarding and change management process for our hospital clients. By streamlining the workflow, we have more insight into our communication touchpoints, manage our operations more efficiently and can rapidly respond to the unique and changing requirements of our clients.”