• Vacation Ownership • Timeshare Developers •
• Vacation Clubs • HOAs •
Simplify and Automate Vacation Owner Communications
If your current process for developing, updating and distributing everything from pre-arrival packages and vacation confirmations to maintenance fee statements, election ballots and marketing materials:
- requires layers of review, changes and proofing
- involves multiple internal and external parties in different locations and time zones
- takes weeks or months
- lacks email, SMS/text, mobile wallet and other digital options
it’s time to move to Expresso™.
Using our self-service Expresso customer communication management system, you gain complete control for developing critical transactional communications, HOA materials and more. Expresso lets you personalize content, making it easy to automate custom communications that adhere to the policies, governance rules, branding requirements and other specifications for each homeowner association, resort and timeshare management company.
Many of the largest vacation ownership companies trust Nordis Technologies to help optimize and their owner communications, elections and payments.
You also can designate omnichannel distribution, including email, mail and text, that caters to owner preferences. Expresso seamlessly integrates with Nordis’ digital production and print and mail services for a turnkey solution that lets you manage the process from document creation to omnichannel delivery from your keyboard.
• Mortgage Statements • Maintenance Fee Statements • Special Assessments • 1099 Statements • HOA Governance Communications •
• Annual Meeting Notices • Proxy/Ballot Packages • Foreclosure Communications • Collection Letters (first and third party) •
• Vacation Confirmations • Reservation Reminders • Marketing Communications •
Our ExpressoPay® electronic bill presentment and payment system seamlessly integrates with Expresso for a complete solution for handling the full cycle of billing services and payments from a single dashboard. Integrated billing and payments remove barriers to payments by increasing choice and convenience, including e-billing, SMS/text payment reminders and mobile payment options that appeal to growing numbers of consumers.
With ExpressoPay, you can provide custom payment portals by resort, HOA, brand or company that enable owners to manage their accounts, view statements and make online, mobile and IVR/CSR payments. Our PCI-compliant application accepts a range of payment solutions, including credit and debit cards, ACH, PayPal, ApplePay and GooglePay. Owners can make one-time payments or set up recurring payments or payment plans with notifications.
Add ExpressoVote to administer HOA elections quickly and easily. Using this enhancement to the Expresso platform, you can manage the entire season of of election communications and voting:
- Create and distribute digital and print communications including calls for board candidates, annual meeting notices, ballots and election news and results.
- Customize and automate the process and materials to meet requirements of each HOA, including weighting.
- Offer and tabulate mailed ballots, in-person and online voting as well as mailed proxies, in-person and online proxy voting, helping ensure quorum is met.
- Provide real-time reporting and third-party election certification.
Expresso for vacation owner communications management:
Improves visibility and communications workflow
Creating documents that took many hours or days now takes just minutes with fewer hands. You’re in control of your vacation owner communications from creation through delivery.
Speeds customer
onboarding
This scalable engagement platform lets you quickly create communications to welcome new owners and expand to new resorts.
Converts customers to digital communications
Our versatile system makes it easy to offer secure digital options to owners, increasing their satisfaction while reducing print and postage costs.
Simplifies compliance
changes
Because of Expresso’s powerful dynamic rules engine, you simply need to make a compliance update in the content library and it will automatically identify and change all affected documents.
Standardizes communications to control branding
With a single platform handling communications, you can readily create and enforce consistent brand standards and legally compliant messages so all documents contain the agreed-upon look, feel and content.
Integrates processes to improve operations
Create the complete solution for vacation owner communications, payments and elections with Expresso®. Our easy-to-use applications, accessed via a web browser, let you easily coordinate HOA outreach, improving productivity, efficiency and member satisfaction.
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Owner Engagement Cycle
With Expresso®, businesses can significantly improve the manner in which they manage their vacation owner communications. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.
Testimonials
“Expresso dramatically improved our ability to efficiently and effectively reach our owners. Expresso has enabled us to make changes to our statement package templates in real time and process the file the same day. Without Expresso, reaching our owners would take much more time and money.”
“We have leveraged Expresso’s advanced integration capabilities so patients can securely view their own letters and statements through a self-service patient portal. This has the dual benefit of improved patient satisfaction and cost savings.”
“The Expresso product offering allows Equiant to truly offer a ‘best of breed’ solution to its clients. The speed and ease of use is a huge step forward for our business.”
“Expresso gives us complete access for managing the templates, content and business rules that drive the onboarding and change management process for our hospital clients. By streamlining the workflow, we have more insight into our communication touchpoints, manage our operations more efficiently and can rapidly respond to the unique and changing requirements of our clients.”
Governance & Association Memberships
