ExpressoHospitality, CCM platform that streamlines HOA communications and compliance logo

Streamline communications and compliance
while improving owner engagement and satisfaction.

• Vacation Ownership • Developers •
• Vacation Clubs • Property Management •
• HOAs •

Make Vacation Ownership Communications a Snap

If your current process for building and distributing vacation ownership welcome kits, loan statements, maintenance fee notices and newsletters requires layers of review, changes and proofing involving multiple parties in different locations and time zones, taking weeks or months, it’s time to move to Expresso®.

Built to meet the unique needs of the vacation ownership industry, Expresso®, our patent pending solution, greatly simplifies the tedious task of creating timely property owner communications. Expresso seamlessly integrates with Nordis’ Print & Mail services for a turnkey solution that lets you manage the process from document creation to delivery from your desktop.

Whether it’s vacation confirmations, pre-arrival packages, annual meeting notices, loan and maintenance fee statements, or sales and marketing communications, Expresso® offers both mailed and electronic delivery, giving vacation property owners more options and increasing digital engagement, which saves print and postage costs.

Some of the largest companies in vacation ownership trust Nordis Technologies to help optimize and manage their owner communications, elections and payments.

Using our web-based solution, your authorized team members control all documents to create customized mail or email files.  This self-service system makes it easy to make updates in real-time and keep brands and communications consistent. Point and click to move seamlessly among customized online templates to dynamically merge data, text and images including logos.

• Mortgage Statements • Maintenance Fee Statements • Special Assessments • 1099 Statements • HOA Governance Communications •
• Annual Meeting Notices • Proxy/Ballot Packages • Foreclosure Communications • Collection Letters (first and third party) •
• Vacation Confirmations • Reservation Reminders • Marketing Communications •

Governance & Association Memberships

SOC2 Type II Certified governance & compliance badge
Community Associations Institute, an organization dedicated to building better communities, logo
American Resort Development Association trustee member logo
digital payment using ExpressoPay
ExpressoPay electronic bill presentment and payments logo
ExpressoVote election communications and voting logo

You can extend your capabilities with ExpressoVote to administer HOA elections quickly and easily. Using this enhancement to the Expresso platform, you can handle the full cycle of election communications and voting, including notifications calling for board candidates, annual meeting notices, proxy ballots and online and offline voting. We also offer multi-channel vote tabulation with real-time reporting and third-party election certification.

With Expresso for vacation ownership, you can:

Improve visibility and communications workflow

Creating documents that took many hours or days now takes just minutes with fewer hands. You’re in control of your property owner communications from creation through delivery.

Speed customer onboarding

This scalable engagement platform lets you quickly create communications to welcome new homeowners and expand to new resorts.

Convert customers to digital communications

Our versatile system makes it easy to offer secure digital options to homeowners, increasing their satisfaction while reducing print and postage costs.

Simplify compliance changes

Because of Expresso’s powerful dynamic rules engine, you simply need to make a compliance update in the content library and it will automatically identify and change all affected documents.

Standardize communications to control branding

Create the complete solution for property owner communications, payments and elections with Expresso®. Our easy-to-use applications, accessed via a web browser, let you easily coordinate HOA outreach, improving productivity, efficiency and member satisfaction.

Integrate processes to improve operations

With a single platform handling communications, you can readily create and enforce consistent brand standards and legally compliant messages so all documents contain the agreed-upon look, feel and content.

Owner Engagement Cycle

With Expresso®, businesses can significantly improve the manner in which they manage their prospect and customer communications. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.