CORAL SPRINGS, FLORIDA, June 25, 2019— Making billing and payments a seamless operation lets companies leverage their data to personalize interactions and communications channels to meet customer preferences, according to Integrating Communications and Payments Improves Customer Experience, a new white paper from Nordis Technologies, an innovator in customer communications management (CCM) and electronic bill presentment and payments (EBPP) solutions.
The white paper discusses why billing and payments are prime opportunities to deliver a better experience that can drive repeat business and referrals—and even influence whether customers pay their bills in full.
Customers prefer to do business with companies that make their interactions frictionless, easy and convenient: 70% said connected processes are very important to winning their business, according to Salesforce. Connected processes are equally important to keeping their business, especially when it comes to billing and payments, according to Ronnie Selinger, founder, CEO and president of Nordis Technologies.
“Once a customer makes a purchase, secures financing, receives medical care, or completes any other transaction, the most important ongoing interactions are billing and payments,” says Selinger. “The entire billing and payments experience can determine how satisfied and engaged that customer remains.”
Personalization improves CX
Connecting customer communications management, print/mail and electronic delivery with digital payments technology can make the process smoother, easier and more personalized for consumers. Personalizing offers, information and interactions is becoming a business requirement: 76% of consumers expect businesses to know their needs and expectations, says Salesforce.
For billers, integration improves consistency, collaboration, and compliance. Other benefits include:
For more insights, download the free white paper, Integrating Communications and Payments Improves Customer Experience.
About Nordis Technologies
Nordis Technologies is a leader and innovator in providing technology solutions to solve customer communications management and payment challenges. With Nordis’ patent-pending, cloud-based Expresso® application and product suite, including ExpressoPay™ and ExpressoWallet™, businesses can quickly and efficiently create and manage critical print and digital communications and payments. Nordis delivers an end-to-end solution, with state-of-the-art document production facilities that produce and mail paper communications managed through Expresso. Privately held Nordis Technologies is based in Coral Springs, Florida. For more information, visit nordistechnologies.com.
For Nordis Technologies
Padovani Communications Inc.