Help Shape the Future of Customer Communications
Whether you’re starting your career or growing it, when you join Nordis Technologies, you become an important part of our family. At Nordis, we value our customers and employees and want to keep them for life. We have a great team and strive to be the best in the business.
You’d Make a Great Addition to Our Team
Our decades of service and commitment reflect the ideals the company is built on: passion, execution, agility and knowledge. Nordis is a technology-forward business, but we’re people-focused, acknowledging each person’s qualities, skills and abilities because those are the things that craft our company. We only succeed if you succeed.
Ready to Jumpstart Your Career?
Nordis offers the opportunity to leverage your skills and learn new technologies. We offer team-building activities and opportunities to explore different career paths, plus meditation and yoga for healthy minds and bodies. We celebrate cultures and achievements, good works and Grilled Cheese Day. We tailgate with food trucks in the parking lot and we have in-house cookouts and potlucks, chili cook-offs and holiday parties. We work hard for our customers and have fun with each other.
CAREER OPPORTUNITIES
Current Job Postings
Nordis Technologies is looking for experienced professionals to join our
fast growing & dynamic organization.
Reporting to the Director of Client Success, the Client Success Manager’s mission is to deliver a best-in-class experience for Nordis customers throughout their journey – driving consumer value and satisfaction. Utilizing Nordis’ Expresso omnichannel communications platform and SalesForce interface, this position leverages best practices, technology tools and innovation to deliver solutions to achieve our customer’s business goals.
Supervisory Responsibilities:
- Reviews and delegates any day-to-day tasks to the Support team, performing any required training based on level of expertise, work experience, and job requirements.
Duties/Responsibilities:
- In conjunction and collaboration with the Solutions team, oversee the successful onboarding of new clients and programs via Expresso Platform.
- Communicates with and assists new clients during hyper care, monitoring file processing, postage usage and billing accuracy, providing additional training & tutorials as needed.
- Manages all Change Requests for existing clients/programs, including all touch points from project requirement definition, pricing proposals, samples review, testing and final billing.
- Provides existing clients with updates on new Expresso features, or those they may not have used as well as assistance in navigating issues. Includes help with content editing, new package setups, inventory issues, and reporting.
- Develop agendas and content for Client Business Reviews and ongoing governance calls and help drive participation in annual Customer Satisfaction Surveys.
Required Skills/Abilities:
- Proficient with Microsoft Office Suite or related software.
- Quickly learn and work within Nordis’ Expresso platform.
- Excellent client-facing relationship skills and project delivery communications.
- Exceptional organizational and prioritization skills with proactive follow-up ability.
- Proven time management skills and ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Self-motivated, eager to succeed in a team environment, with strong leadership skills.
- Ability to recognize emerging project risks and escalate appropriately to ensure mitigation.
Education and Experience:
- Ideal candidate possesses a Bachelor’s degree in a related field and project planning experience.
- 5 years of Client Service-related experience required, preferably in technology-focused firm.
- Understanding of print production and/or USPS mailing requirements desirable.
Background verification and drug screening are required. LOCAL CANDIDATES ONLY PLEASE
We are one of Florida’s leading critical document processing companies and are currently seeking a Production Mechanic to set up, maintain and repair mailing equipment. Successful candidates will posses’ strong mechanical capabilities, some electrical skills, and the ability to be creative and resourceful. Must be able to thrive in a fast-paced and demanding environment. This is a hands-on position where you will be directly involved with the day-to-day maintenance, setup, and repair work. Prior hands-on experience with Pitney Bowes, Blue Crest or Bell & Howell inserters is a must.
Additional skills required:
- Ability to set up and repair inserters.
- Team Oriented
- Organized
- Self-Starter
- Working knowledge of the following additional equipment and manufactures: Tabbers, MBO folders, GBR sheet feeders, Inkjets, Strappers, Stampers, Motors a plus
Job Type: Full-time
Background verification and drug screening are required. LOCAL CANDIDATES ONLY PLEASE
We are always looking for great people!
For consideration, please submit resume to HR.
Don’t see an
opening?
We are always looking for great people!
For consideration, please submit resume to HR
careers@nordistechnologies.com.