Christiane Freese-Jones, VP, Strategic Product Management at Nordis Technologies
Improving patient billing and payments offers a major opportunity for shoring up provider financial health. While much effort and attention has focused on the financial toll from rising claim denials, research shows over half of hospital bills go unpaid. To increase patient collections, leading healthcare organizations are transforming patient billing and payment processes by prioritizing digital solutions that deliver the convenience, speed, and ease of use that patients want. Two out of 3 consumers prefer to pay their medical bills electronically, and 56% are interested in or already using digital wallets such as Apple Pay and Google Pay for medical expenses.
Leveraging software-as-a-service solutions that provide digital communications and payment options enables providers to streamline billing workflows and drive cost efficiencies while enhancing patient engagement through personalized content and delivery channels. Better patient financial experience tracks directly to improved revenue cycle performance, including stronger cash flow and overall payments, and strengthens patient relationships to increase loyalty. This isn’t just about optimizing revenue; it’s about fostering a more sustainable and patient-centric healthcare ecosystem.
