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If you want to reach your customers, you can’t afford to overlook their smartphones.
- 77% of American adults have smartphones
- 1 in 5 American adults are smartphone-only Internet users
- Smartphones account for 46% of all Internet use
- 9 out of 10 want to use texting to communicate with brands
With new Expresso SMS/texting capability, you can offer a better customer experience (CX) by catering to those preferences. And you can offer a better CX than your competitors since fewer than half of all enterprises communicate with their customers via text.
Nordis clients can leverage their Expresso installation, including convenient access to data and business rules, to compose and deliver personalized text message notifications to their customers. Popular messages include balance alerts, billing due dates, payment confirmations, marketing messages, pre-arrival notifications and other relevant communications.
Increase digital and financial engagement
- Expedite payments
- Improve consumer convenience and choice
- Strengthen customer satisfaction
- Customize marketing
- Build mobile presence
SMS/texting is as fast and easy to use as other Expresso features. The capability can be set up to simply send statement alerts, for example, or to send multiple types of text messages and to different customer segments. Text messages also can be preserved in Expresso’s archive for future retrieval and/or reporting needs.
Contact us at email@example.com to get you started with these mobile channels.