Print and Mail Outsourcing Services

Our patented, cloud-based Expresso customer communication management (CCM) platform gives you the control and flexibility to quickly and easily update billing statement content and other communications. You can execute, monitor, and report on your print and mail and electronic delivery packages from the Expresso dashboard, which seamlessly integrates with our state-of-the-art print/mail production facilities. You can automate and manage secure opt-in for electronic delivery from the dashboard, too.

As part of our print and mail outsourcing service, we can print and/or digitally deliver all of your critical, recurring customer communications. Our high-speed color inkjet printers eliminate the expense of pre-printed templates, envelopes, and forms.  Dynamic, variable color helps messaging stand out at the same cost as black-and-white. And you can leverage Expresso to control the mailing package content, including additional pages, flyers, inserts and more.

Studies show customization of communications improves response rates and response times and increases brand loyalty. Variable data printing with our high-speed color inkjet lets you change customer document content – including dynamic messaging, graphics, charts, logos – to customize communications with information that’s relevant to the recipient.

We provide automated/intelligent inserting, inkjet and laser addressing. We automatically run data files through the National Change of Address database (NCOA), CASS™ Certification and Delivery Point Validation (DPV) to identify outdated addresses and improve mail delivery rates. We also offer return mail and automated bulk Certified Mail® services.

Our high-speed, roll-fed printers can be paired with equally fast inserters with technology that includes page barcoding, file-based tracking and camera vision inspection for a system that ensures 100% accuracy, accounting for every page produced for each communication.

We offer clients postage discounts and deep discounts from commingled zip code presort service using digital indexing and sorting tools. Our data hygiene standards ensure further savings with address correction services, including an NCOA scrub and DPV service. We’re also CASS™ certified and run data files through USPS-approved software. CASS stands for Coding Accuracy Support System, and the process ensures you achieve maximum postage discounts.

Every document printed from the Expresso platform is tracked, with real-time status viewable from the Expresso dashboard. If your customers have opted in to receive communications electronically, you can view a digital replica of the mailing. Postal receipts confirm the number of pieces sent, at what rate, when and where, and the tray weight of the mailers. We can also add USPS Intelligent Mail barcoding to statements and letters, allowing our clients to track mailing packages during the mail delivery process.

Our ExpressoCertified® automated Certified Mail process simplifies delivery of sensitive customer documents and confirms proof of receipt. It eliminates USPS green cards, saving time and reducing postage costs. The Certified Return Receipt Electronic Signature process is available, saving more than $1 per letter and enables a digital audit trail and document archive. Records, including proof of delivery and digital signature, are retained within our platform for whatever archive period you define.

Absolutely. You can save on production material, time and postage with our Return Mail Service. We add a barcode and client-specific P.O. box address to each outbound mail piece. Returns come to our return mail processing center, where we capture and scan returned items. We send you an electronic file so you can update your database and reduce undeliverable mail. Then we securely destroy and recycle the mail piece, reducing your risk exposure and improving compliance. Any correspondence mail sent to the P.O. box is preserved and forwarded to the appropriate contacts for follow-up.

You bet. Clients print and mail tens of thousands of customer checks per month with us using Expresso. Our printing technology ensures your checks are printed accurately and securely, with special precautions taken during production for security purposes.

We provide print and mailing management services for highly regulated industries, including healthcare and financial services. Our fully redundant, state-of-the-art facilities in the Eastern and Western U.S. meet our services’ strictest data security, regulatory and compliance requirements: HIPAA compliant, SOC 2 Type 2 certified.