Nordis Technologies is proud to announce that it received a Silver Award in the Fall 2025 Digital Health Awards for Huntley McNabb’s online article, “Personalized Patient Statements: Improving Communication and Satisfaction.”
Why this recognition matters
The Digital Health Awards, part of the Digital Health Association and produced by the Health Information Resource Center, honor the year’s best digital health resources for consumers and professionals. A panel of health technology experts choose the winners, scoring entries on content, format, success in reaching the intended audience and overall quality.
Key insights from the award-winning article
The article shows how patient-specific billing statements—written in plain language, clearly separating insurance payments from patient responsibility, and offering channel-of-choice payment options—boost patient satisfaction, accelerate cash flow and reduce inbound billing calls. By coupling these statements with a cloud-based customer communications management (CCM) platform, revenue cycle teams can dynamically tailor every patient touchpoint across print, email and text.
The takeaway for revenue cycle leaders
With margins tightening and patient balances growing, RCM success hinges on delivering an enhanced customer experience with financial communications. Nordis Technologies’ patented omnichannel CCM platform Expresso® and integrated digital and print and mail delivery empower hospitals and RCM partners to:
- Clarify every bill, reducing payment friction and bad debt write-offs.
- Automate compliance with HIPAA-secure workflows and audit trails.
- Scale effortlessly across facilities, specialties and communication channels.
This award recognizes our commitment to helping revenue cycle teams turn billing moments into loyalty-building experiences. To learn how personalized statements can strengthen your bottom line, please contact us.
