Increase digital and financial engagement
Meet your customers where they are at—on their mobile phones.
ExpressoWallet® mobile-first customer communications lets you take advantage of the digital wallet apps found on Apple iOS and Android-powered smartphones to deliver the convenience and ease of use customers are looking for in omnichannel communications and mobile payment options.
You can offer branded, customized and secure mobile services including:
- Electronic bill presentment and payment with real time balance and convenient tap-to-pay feature
- Vacation or event confirmations
- Virtual membership and loyalty cards with accumulating rewards balances and member access links.
- Text notifications of important reminders, messages and alerts
It’s part of a single, seamless solution for integrated communications and payments that links our Expresso customer communications management and ExpressoPay EBPP technologies. ExpressoWallet makes it simple to create and deliver billing statements, confirmations, marketing messages and other digital customer communications, plus streamline payments, using this fast-growing mobile channel.
Consumers using digital wallet statements pay four days faster on average, with overall online payments increasing 14% and call center inquiries dropping 33%, according to ACI Worldwide.
Omnichannel billing that includes mobile wallets makes it fast and easy for customers to pay on the go, supported by real-time balance information, due-date alerts and two-touch pay while removing cash flow delays from mailed checks or late payments. About 40% of consumers who receive bills in their mobile wallets with links to online payment options pay immediately instead of waiting till closer to the due date, according to ACI Worldwide.
Improve Customer Experience
Expand choice and convenience for transactional communications, with immediate and handy access to bills, customized offers and account information. Eliminate paper or email coupons and reservations and physical credit/debit and loyalty cards.
Automatically keep membership cards, points, coupons, and other offers up-to-date and always available, encouraging greater participation to boost sales and brand loyalty.
Send push notifications that light up their smart phone with timely messaging. Leverage the built-in capability to segment by groups or even market one-to-one with targeted and timely offers and incentives. Capitalize on real-time performance data that allows you to test options and adapt your outreach for optimum response.
Increase Digital Engagement
On average, 10% to 15% of customers sign up for digital wallet statements, ACI Worldwide has found. You can leverage this interest to boost use of other digital communications and biller-direct payment channels, such as your branded payment portal.
What our clients have to say
“Expresso dramatically improved our ability to efficiently and effectively reach our owners. Expresso has enabled us to make changes to our statement package templates in real time and process the file the same day. Without Expresso, reaching our owners would take much more time and money.”
“We have leveraged Expresso’s advanced integration capabilities so patients can securely view their own letters and statements through a self-service patient portal. This has the dual benefit of improved patient satisfaction and cost savings.”
“The Expresso product offering allows Equiant to truly offer a ‘best of breed’ solution to its clients. The speed and ease of use is a huge step forward for our business.”
“Expresso gives us complete access for managing the templates, content and business rules that drive the onboarding and change management process for our hospital clients. By streamlining the workflow, we have more insight into our communication touchpoints, manage our operations more efficiently and can rapidly respond to the unique and changing requirements of our clients.”