The Leader in Healthcare Communications & Patient Statement Services
Streamline your healthcare communications with HIPAA-compliant patient statement printing and mailing services combined with our leading digital healthcare communications platform, Expresso™.
Better Patient Communications. Better Financial Performance.
Gain complete control over creating and sending bills, patient statements, and other financial communications with our automated platform. Whether you need statement printing and mailing, email, or text, our Expresso omnichannel communication platform lets you manage every step with ease.
- Simplify the patient statement printing and mailing process
- Seamlessly integrate with our print and mail outsourcing services
- Personalize messaging and delivery channels
- Improve the patient experience
- Facilitate conversion to digital communications
- Accelerate patient collections and drive revenue faster
Patient Statements and Communications, Simplified
With our HIPAA-compliant patient statement printing and mailing services and our Expresso platform,
you can easily design, produce, and deliver healthcare documents from one central location.
HIPAA-Compliant Patient Statement Printing and Mailing Services
When you combine our powerful Expresso automation platform with our outsourced patient statement printing and mailing services, you get a partnership that becomes your superpower. We’ll handle the heavy lifting while enabling you to easily make updates in the platform whenever you need. Some of the patient communications we cover include:
- Patient printed statements and e-statements
- Statement inserts
- Compliance letters
- Patient collections notifications
- Payment reminders & confirmations
- Refund checks
ExpressoPay® Digital Patient Engagement
Healthcare consumers expect a more convenient financial experience and many change providers over a poor digital experience. Meet consumer expectations and increase effectiveness with ExpressoPay, the electronic bill presentment and payments (EBPP) solution that integrates with Expresso for managing patient financial communications and payments.
- Accept digital payments via your branded payment portal, mobile devices and IVR/CSR.
- Designate ACH, credit/debit cards and other payment methods.
- Optimize collections by enabling one-time payments, recurring payments and rules-driven payment plans with notifications.
features and benefits
Improve Patient Communications and Collections with Expresso
Accelerate client onboarding
Revenue cycle management firms and providers can easily scale, quickly adding new healthcare organzaitons and locations and creating branded, personalized communications in a few days versus one to two months.
Leverage modern technology
Digitally transform and automate operations with our hosted patient statement services that don’t require capital investments or major IT involvement, but drastically improve the customer and employee experience.
Strengthen security and compliance
Our systems, processes and production facilities provide a secure business environment that is HIPAA-compliant and includes SOC 2 Type II certification.
Go digital
Meet growing demands for digital and mobile options while maintaining print and mail communications with Expresso software that lets users share content and workflows across communications channels.
Improve cash flow with omnichannel delivery
Engage consumers and lower barriers to payment with efficient, compliant communications – from mail to mobile – that lead to more satisfied patients and a healthier bottom line.
Streamline document management
Simplify complexity with one platform for omnichannel communications. Use it to develop, review, approve, change, track, generate reports and archive print/mail, emails and texts.
WHITE PAPER
Making Medical Bills a Higher Payment Priority for Consumers
Learn the most effective strategies and technologies you can use to improve the patient financial experience. Download our white paper and discover:
Issues impacting patient payments
How to leverage technology for better CX
5 new CX best practices
How to implement new best practices
Tips on revving up results
OUR PROCESS
Empower employees and improve patient experience.
Expresso is designed for business users, automating manual tasks and allowing revenue cycle employees to focus on new communications strategies and capabilities that improve patient financial engagement and experience.
CASE STUDY
Sutherland Healthcare Reduces Costs for Patient Statements and Communications
See how Sutherland Healthcare’s revenue cycle management team reduced costs creating custom statements with Expresso and using Nordis’ patient statement printing and mailing services.
BY THE NUMBERS
Driving Results with Expresso
Percentage of consumers who believe they should have the right to choose how they receive bills and statements.
*Two Sides North America 2023 Trend Tracker Survey
Percentage of consumers who used some form of digital payment in 2023.
*McKinsey’s 2023 Digital Payments Consumer Survey
Approximate number of communications that Expresso delivers every day.
Increase in communications efficiencies using Expresso.
Ready to Transform Your Customer Communications?
Experience a whole new way to manage customer communications with Expresso.
