Expresso CCM+E | Traditional Print/Mail Solution | |||
|---|---|---|---|---|
| Document Composition Client portal to manage templates, business rules and variable content for print & digital channels. |  | Document Composition Limited or no client portal with little ability to view or manage templates and rules; no integration with digital channels. |  |
|
| Process to Update Communications Self-serve, real-time content changes to statements & letters with revisions taking minutes. | | Process to Update Communications Multiple email exchanges with vendor for change requests and mock-ups taking several days to several weeks. | |
|
| Omnichannel Delivery Ability to send documents via multiple channels including print/mail, email and SMS/text. | | Omnichannel Delivery Sometimes the ability to send emails offered but rarely SMS/text. |  |
|
| Secure Archive Easy access to previously delivered communications, accessible via client portal or presented via API. | | Secure Archive Access to previously delivered communications requested from vendor via email. | |
|
| Security and Compliance HIPAA, SOC2 Type 2 | | Security and Compliance Varies by vendor. | |
|
| Business Continuity Multiple production locations and robust disaster recovery plan. | | Business Continuity Sometimes limited to one location based on capital and labor expense to support multiple locations. | |
|
| Printing Technology Continuous feed, high-speed color inkjet imaging for scalable, enterprise-level production. No more pre-printed forms. | | Printing Technology Sometimes limited to traditional cut-sheet, toner-based process often requiring costly pre-printed forms. | |
|
| Data Analytics Real-time access to reporting of mail dates, email and text delivery results, address hygiene & more. | | Data Analytics Return file delivery data via email/excel. | |