When ARDA asked me to participate on a panel “Working Your Way to the Top — Technology Career Opportunities for Women” at the recent ARDA WIN regional conference, I jumped at the opportunity for three reasons:
While U.S. mortgage servicers have focused in recent years on becoming more operationally resilient, they seem to have taken their eyes off of their customers.
What’s keeping auto lenders up at night?
It’s not fear of ride-sharing, once thought to be the biggest potential disruptor of future auto sales. Ninety percent of consumers surveyed, including the majority of millennials, said they still want to own a car, according to the National Automobile Dealers Association.
Three 2019 travel trends jumped out at me when I saw the findings of a Booking.com online survey of 21,500 travel-inclined adults around the world.
Millennials are becoming a key segment of vacation owners, both as first-time buyers and as second-generation owners through inheritance. This up-and-coming group of customers has its own preferences, expectations and needs, according to just-released industry research conducted by Leger for the ARDA International Foundation. This demographic is likely to spur new ways of doing business in vacation ownership, just as millennials have been recasting other industries.
Happy Holidays! 2018 has flown by, filled with many milestones, transitions and transformations.
I’m delighted to report that our business is enjoying strong double-digit revenue growth, with gains in all of our industry verticals including healthcare, hospitality, financial services and collections. We signed some great new clients including community manager AAM and financial services giant PennyMac. We also have been expanding our relationships with many of our valued existing clients, most notably Western Union/Speedpay, Sutherland Healthcare Solutions and our ExpressoPay partner, Transactis.