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digital communications and payment options

Companies Need to Gear Up for Rising Delinquent Consumer Debt by Shifting to Digital Communications and Payments

  Despite low unemployment and soon-to-be-implemented student loan relief, other economic forces including persistent inflation are making it tougher for more Americans to meet their financial obligations. If consumers are forced to choose which bills to pay each month, companies can improve the likelihood they will make the cut if their billing…
Young Asian Couple reading Clear Customer Communications

Clear Customer Communications, Preferably Digital, Is Key to Increasing CX for Mortgage Servicers

  Mortgages are a hot topic this summer. Not only are mortgage interest rates rising as the Federal Reserve tries to slow inflation, foreclosures are increasing since the end of pandemic forbearance. (more…)
Industry Analysts take note of Nordis

More Industry Analysts Take Note of Nordis

  We work hard to bring our clients the best technology, products and service. So, when independent analyst organizations take the time to highlight Nordis Technologies in their evaluations and call attention to our Expresso™ platform, it allows us to take a moment to share that good news. (more…)
HFMA Annual Conference

RCM Firms: Rev Up Results with Technology That Delivers a Better Patient Financial Experience

  We’re headed to the HFMA Annual Conference in Denver this week, where the agenda showcases top health industry leaders on topics ranging from leveraging data analytics for improved finances to driving patient financial engagement while reducing cost to collect. (more…)
Medical Debt Collection Rules

CFPB Spurs New Credit Reporting Rules for Medical Debt Collectors

  In less than a month, collectors must meet new rules for reporting medical debt to the big three consumer reporting agencies. The changes, the latest in a flurry of major regulations and requirements, could lead to compliance problems and impact the ability to collect payments. Here’s what’s behind the changes and…
digitally transforming payments

Digital Payments Score Rare Hat Trick: Improved Experiences for Customers, Suppliers and Employees

As a sports fan, especially my hometown Miami Heat and Miami Dolphins teams, I often think in terms of sports metaphors when it comes to business. Here’s one for you: Digital payments are a way for companies to score a hat trick, which is when one player smashes three goals in one…
ARDA Spring Conference - Vacation Ownership Industry Trends

ARDA’s Spring Conference – Time to Learn, Share & Network

I was very young the first time I attended American Resort Development Association’s spring conference. So young that I told my boss at the time I didn’t feel I had enough to share so I shouldn’t be going. He told me: you’re not going to share; you’re going to learn. (more…)
digitally transform customer correspondence

Turning Customer Communications into Experiences Drives Growth: Takeaways from Document Strategy Forum ’22

It was great to be back in person and present at Document Strategy Forum ’22 (DSF). This premier event for the customer communications management (CCM) industry, held April 4-6 in Chicago, focused using communications to improve customer experience. (more…)
CCM System to Comply with Regulation F

Debt Collectors Need Flexible Customer Communications Management Systems to Comply with Regulation F

Ever since the updated Regulation F went into effect at the end of 2021, debt collectors and creditors have been scrambling to comply. (more…)
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