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CCM Platform

Want the Immediate Benefits of Moving to a CCM Platform? Choose One that Doesn’t Need a Big IT Lift

Bill Walker
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  As a longtime technology geek, I’ve seen how technology can help companies solve pain points. Over the years, I’ve enjoyed working hands-on with developers to use information technology to achieve business objectives. (more…)
Healthcare RCM digital transformation-paying bills online

Healthcare RCM Needs to Leverage CCM and Prioritize Digital Transformation to Drive Provider Revenues and Patient Engagement

Bryan TenBroek
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  The COVID-19 crisis has shown how quickly and ingeniously healthcare can rewrite its playbook, from telehealth expansion to work-from-home business operations. But patients haven’t enjoyed the same innovation in billing and payments. (more…)
Auto Finance Customer Communications

Key Strategies to Build Customer Loyalty with Auto Finance Communications

Bryan TenBroek
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  Technology innovations and supply shortages are upending long-standing vehicle buying patterns, but these emerging trends simply reinforce the need to keep a sharp focus on customers. (more…)
paper shortages and delays

What You Need to Know About Paper Shortages

Wendy Poe
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  Mitigating Inconsistent Paper Availability and Delays Like many products since the start of the pandemic, paper is sometimes harder to come by and takes longer to arrive. Paper shortages and delays may last into 2023, so it’s prudent that billers and other organizations sending paper-based customer communications take action to mitigate…
US Postal Service logo on laptop screen

U.S. Mail Transit Times Are Changing. Here’s What to Do Now.

Bryan TenBroek
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  In a time when technology is continuously speeding everything up, the U.S. Postal Service is slowing down—at least for nearly 40% of First-Class Mail. (more…)
Automated Return Mail Solutions

Automated Return Mail Solutions Deliver Savings, Faster Payments

Bryan TenBroek
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  Moving is always a headache. Just ask any biller since customer moves account for a major portion of return mail. According to the U.S. Census Bureau, 9.8% of the population moves every year. But of those 31 million people, only 60% file a Change of Address with the USPS. (more…)
timeshare industry trends in payments

Vacation Ownership Trends Include Digital Payment and IVR

Bryan TenBroek
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  Fall is nearly here — the customary time when most vacation ownership companies begin billing for the annual maintenance fee, which averages about $1,090, according to the American Resort Development Association (ARDA) most recent State of the Industry report. (more…)
Postage Rate Increase - USPS Truck

Countdown to Postage Rate Increases

Bryan TenBroek
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  Companies have gotten used to budgeting for an annual postage rate increase. This year the USPS has surprised mailers with a midyear increase on top of the one in January. (more…)
Consumer Friendly Debt Collection Results in Greater Recover Rates - ACA Convention 2021

Digital-First and Consumer-First Are the New Table Stakes: Takeaways from the ACA International Convention

Bryan TenBroek
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  One of the leadership principles Coach Dick Vermeil offered at the always terrific ACA International Convention last week was to bring energy to the workplace. Let me tell you, ACA’s three-day event was brimming with energy and engagement from more than 700 attendees. (more…)
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