Mortgage Companies Need Customer Communications Management Technology to Boost Performance and CX

Mortgage servicers are being bombarded with customer inquiries fueled by low interest rates on the one hand and pandemic-related delinquencies on the other. It’s a double whammy that should serve as an urgent wake-up call to invest in customer communications management technology and digital self-service tools that improve customer experience (CX), cost…
Business Continuity Planning

Business Continuity Planning Pays Off for Billing Services

Getting bills out on time and receiving prompt payments is fundamental to staying in business. As the provider of technology platforms and print and mail services that our clients depend on to make these activities happen, we take our responsibility to stay up and running extremely seriously. (more…)