These are some of the best-known innovations of Thomas Alva Edison, who held 1,093 U.S. patents.
So what was his first patented invention?
In the hotly contested battle for customer dollars, engagement, loyalty and referrals, companies from Apple to Netflix to Amazon are focusing on delivering an outstanding, differentiating customer experience. Primed by interactions with these and similar leaders, consumers are looking for a new level of CX from vacation ownership companies as well.
In good news for just about everyone, and especially the hospitality industry, more of us are making it a priority to take time off after years of letting vacation days go unused.
The mood was festive at the recent Interval International Shared Ownership Investment Conference in Miami where Nordis Technologies was a corporate sponsor. Many companies are seeing record sales and revenue as worldwide economies continue their expansion. At least one vacation ownership company said it doubled its size during the past several years through organic growth and acquisitions.
The death—or pending death--of paper communications has been greatly exaggerated, according to a recent study of more than 2,100 U.S. consumers. A rousing 90%, including 88% of those aged 18 to 24, believe they should have the right to choose how they receive communications, print or electronic, from financial organizations and service providers, according to a June 2017 surveyby independent research company Toluna for Two Sides, a group of forestry, paper and printing companies.
From Amazon to Apple to Netflix and beyond, focusing on delivering an exceptional customer experience (CX) is a hot growth strategy these days. But customer experience at U.S. companies actually got worse overall in 2017, according to analyst firm Forrester, which measured CX trends at 314 brands in 21 industries to see how a brand’s CX affects customer loyalty and revenues.