The latest competitive strategy: Walk a mile in someone’s shoes. In healthcare, that means understanding and mapping the patient journey.
Keeping up with changing disclosure mandates, privacy laws, security regulations and other compliance requirements for customer billing statements and letters is a real high-wire act for many organizations, especially in heavily regulated sectors such as healthcare, financial services and collections.
Speed skaters preparing for the 2018 Winter Olympics in South Korea are embracing blue as they dream of gold. That’s because some countries, in an effort to give their athletes any legal edge in these international games, are buying into a circulating theory that blue is the fastest color, according to a recent New York Times story. Come February, look for blue racing suits for skaters from Germany, Norway, and South Korea, which is a big change in particular for Norway, with its long history of dominating the sport in its signature red uniforms.
These are some of the best-known innovations of Thomas Alva Edison, who held 1,093 U.S. patents.
So what was his first patented invention?
In the hotly contested battle for customer dollars, engagement, loyalty and referrals, companies from Apple to Netflix to Amazon are focusing on delivering an outstanding, differentiating customer experience. Primed by interactions with these and similar leaders, consumers are looking for a new level of CX from vacation ownership companies as well.
In good news for just about everyone, and especially the hospitality industry, more of us are making it a priority to take time off after years of letting vacation days go unused.