Building a Healthcare Revenue Cycle for Patients

by Jayson Yardley | October 7, 2019

Several weeks after my father died from prostate cancer, I was sitting at my dining room table facing stacks of his medical bills and insurance documents. Even after 20+ years of specializing in healthcare revenue cycle as a management consultant and as a senior executive in revenue cycle outsourcing companies, I found the morass of paperwork daunting.

Mobile Wallets: 3 Use Cases for Improving CX

by Bryan TenBroek | September 30, 2019

I first used the digital wallet on my mobile phone to download an airline boarding pass. That was three years ago, and now I wouldn’t have it any other way. Updates like gate changes, flight delays or upgrades go right to the wallet. I really appreciate the convenience of pulling out my phone instead of printing and holding onto a paper boarding pass or juggling multiple passes for connecting flights or family members.

5 Ways to Optimize Innovative Technologies to Transform Your Print Customer Communications

by Mike Rosini | September 11, 2019

Paper is having a moment. Even as the average American spends more than five hours a day on mobile devices, paper is increasing in popularity, too. Paper is replacing plastic in straws and bags while greeting cards and stationery, newspapers and print magazines are all making comebacks.

Rev Up Digital Adoption to Boost Your Customer Connection

by Daniel Baggett | August 28, 2019

Innovation is one of our core values. As a leader in automotive financing, we are always looking for ways to use technology to make it easier for customers to do business with us.

The ONE Thing to Drive Results

by Lesster Maspoch | August 5, 2019

While reading this (and drinking hot coffee), raise your hand if you’ve ever been under the spell of multitasking. Lured by its promise of doing more! Achieving more! Keeping several balls in the air! Unless you’re a juggler, multitasking’s effectiveness is a fallacy. 

Communication All the Talk at ACA International's 2019 Conference

by Bryan TenBroek | July 22, 2019

The big takeaway from mid-July’s ACA International’s Convention & Expo 2019 is the need to get ready for new rules from the Consumer Financial Protection Bureau (CFPB) that will affect how the debt collections industry can use text, email and voicemail to communicate with consumers.

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