Several weeks after my father died from prostate cancer, I was sitting at my dining room table facing stacks of his medical bills and insurance documents. Even after 20+ years of specializing in healthcare revenue cycle as a management consultant and as a senior executive in revenue cycle outsourcing companies, I found the morass of paperwork daunting.
I first used the digital wallet on my mobile phone to download an airline boarding pass. That was three years ago, and now I wouldn’t have it any other way. Updates like gate changes, flight delays or upgrades go right to the wallet. I really appreciate the convenience of pulling out my phone instead of printing and holding onto a paper boarding pass or juggling multiple passes for connecting flights or family members.
Paper is having a moment. Even as the average American spends more than five hours a day on mobile devices, paper is increasing in popularity, too. Paper is replacing plastic in straws and bags while greeting cards and stationery, newspapers and print magazines are all making comebacks.
Innovation is one of our core values. As a leader in automotive financing, we are always looking for ways to use technology to make it easier for customers to do business with us.
While reading this (and drinking hot coffee), raise your hand if you’ve ever been under the spell of multitasking. Lured by its promise of doing more! Achieving more! Keeping several balls in the air! Unless you’re a juggler, multitasking’s effectiveness is a fallacy.
The big takeaway from mid-July’s ACA International’s Convention & Expo 2019 is the need to get ready for new rules from the Consumer Financial Protection Bureau (CFPB) that will affect how the debt collections industry can use text, email and voicemail to communicate with consumers.