Name That Invention!

by Bryan TenBroek | December 8, 2017
  • Phonograph. Check.
  • Light bulb. Check.
  • Stock ticker. Check.
  • Motion picture camera. Check.

These are some of the best-known innovations of Thomas Alva Edison, who held 1,093 U.S. patents.

So what was his first patented invention? 

Amazon and Apple Point the Way: Rev Up Vacation Owner Engagement, Revenue by Mapping Customer Journey

by Bryan TenBroek | November 21, 2017

In the hotly contested battle for customer dollars, engagement, loyalty and referrals, companies from Apple to Netflix to Amazon are focusing on delivering an outstanding, differentiating customer experience. Primed by interactions with these and similar leaders, consumers are looking for a new level of CX from vacation ownership companies as well.

Americans Are Taking More Vacations, Reversing a 15-Year Downward Trend

by Bryan TenBroek | November 6, 2017

In good news for just about everyone, and especially the hospitality industry, more of us are making it a priority to take time off after years of letting vacation days go unused.

Happy Days are Here Again at SOIC: Vacation Ownership Industry Plans to Spur Further Growth with New Strategies

by Bryan TenBroek | November 3, 2017

The mood was festive at the recent Interval International Shared Ownership Investment Conference in Miami where Nordis Technologies was a corporate sponsor. Many companies are seeing record sales and revenue as worldwide economies continue their expansion. At least one vacation ownership company said it doubled its size during the past several years through organic growth and acquisitions.

Paper or Digital Customer Communications: Yes, Please

by Richard O'Rourke | October 23, 2017

The death—or pending death--of paper communications has been greatly exaggerated, according to a recent study of more than 2,100 U.S. consumers. A rousing 90%, including 88% of those aged 18 to 24, believe they should have the right to choose how they receive communications, print or electronic, from financial organizations and service providers, according to a June 2017 surveyby independent research company Toluna for Two Sides, a group of forestry, paper and printing companies.

Forrester: Customer Communications Drives Customer Experience and Revenues

by Bryan TenBroek | October 16, 2017

From Amazon to Apple to Netflix and beyond, focusing on delivering an exceptional customer experience (CX) is a hot growth strategy these days. But customer experience at U.S. companies actually got worse overall in 2017, according to analyst firm Forrester, which measured CX trends at 314 brands in 21 industries to see how a brand’s CX affects customer loyalty and revenues.

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