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Color Me Blue with Pantone’s Color of the Year

January 20, 2020

The Pantone Color Institute has been naming a Color of the Year for 20 years, and for 2020, it’s Pantone 19-4052 Classic Blue. This blue hue is suggestive of the sky at dusk, Pantone says, and can evoke feelings of peace, clarity, reassurance and protection. (more…)

Keeping Medical Billing and Payments Private and Secure

Nicole Miller

January 13, 2020

Whether it’s a procedure code visible in the patient’s address block on a billing statement or envelope or a medical center inadvertently disclosing treatment dates and balances due in patient bills sent to unverified addresses, the result is the same…HIPAA violation. (more…)

Nordis in 2020: Bigger and Better in CCM, Payments and Print

Ronnie Selinger

December 18, 2019

Building on our momentum from this year of expansion and investment at Nordis, we have more exciting plans to roll out in 2020. (more…)

3 Payments Trends for 2020

Joe Proto

December 2, 2019

I’ve been in the business of helping companies get paid for 38 years. The speed and scope of changes facing billing and payment processing is greater than at any other time in my career. With dynamic changes in payment trends come challenges but also comes major opportunities. (more…)

Key Tips from Auto Finance Summit can Enhance Consumer Experience in 2020

Bryan TenBroek

November 18, 2019

A key theme throughout the recent Auto Finance Summit19 was how auto lenders are changing communication practices to enhance the customer experience (CX). One session really resonated with me, when Chris Mitcham, senior vice president of business development, service for others at Santander Consumer USA, offered valuable tips about surpassing customer expectations.…

How Auto Lenders Can Create Next Level Financing Experiences Using Customer Communications Management: 4 Priorities for 2020 and Beyond

Bryan TenBroek

October 22, 2019

Traditional lenders still control more than 90% of auto finance transactions, according to BCG. But they’ve been reluctant to offer the faster, easier and more personalized experiences that car buyers increasingly expect. That needs to change, and change fast, if they want to hold on to their customers and the lion’s share…

Building a Healthcare Revenue Cycle for Patients

Jayson Yardley

October 7, 2019

Several weeks after my father died from prostate cancer, I was sitting at my dining room table facing stacks of his medical bills and insurance documents. Even after 20+ years of specializing in healthcare revenue cycle as a management consultant and as a senior executive in revenue cycle outsourcing companies, I found…

Mobile Wallets: 3 Use Cases for Improving CX

Bryan TenBroek

September 30, 2019

I first used the digital wallet on my mobile phone to download an airline boarding pass. That was three years ago, and now I wouldn’t have it any other way. Updates like gate changes, flight delays or upgrades go right to the wallet. I really appreciate the convenience of pulling out…

5 Ways to Optimize Innovative Technologies to Transform Your Print Customer Communications

Mike Rosini

September 11, 2019

Paper is having a moment. Even as the average American spends more than five hours a day on mobile devices, paper is increasing in popularity, too. Paper is replacing plastic in straws and bags while greeting cards and stationery, newspapers and print magazines are all making comebacks. (more…)

Color Me Blue with Pantone’s Color of the Year

Keeping Medical Billing and Payments Private and Secure

Nordis in 2020: Bigger and Better in CCM, Payments and Print

3 Payments Trends for 2020

Key Tips from Auto Finance Summit can Enhance Consumer Experience in 2020

How Auto Lenders Can Create Next Level Financing Experiences Using Customer Communications Management: 4 Priorities for 2020 and Beyond

Building a Healthcare Revenue Cycle for Patients

Mobile Wallets: 3 Use Cases for Improving CX

5 Ways to Optimize Innovative Technologies to Transform Your Print Customer Communications

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