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Collections Industry Prepares to Go Digital

by Bryan TenBroek | July 10, 2019

Governed by a complex web of federal and state regulations and laws, the collections industry is facing a new set of rules for communicating with debtors.

HFMA's Allen Double Dares Us All

by Nicole Miller | July 2, 2019

New HFMA Chair Michael Allen challenged attendees at HFMA’s Annual Conference last week: Are you protecting your turf? Are you paralyzing progress? Allen criticized healthcare leaders for being stuck in the past, clinging to legacy ways of doing things in a keynote that got people talking.

Meet Your Customers Where They're At By Integrating Your Communications and Payments

by Bryan TenBroek | June 13, 2019

When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce.

Going Digital Improves Patient Financial Engagement--But Isn't Enough

by Richard O'Rourke | June 3, 2019

Here’s a sure-fire way for healthcare revenue cycle companies to improve patient experience and financial performance: Add digital options for billing and payments.

Nordis Clients: Excelling at Digital Transformation and Customer Experience

by Ronnie Selinger | May 8, 2019

At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged:

The Next 50 Years of Vacation Ownership Innovation: Put Customers First and Embrace Change

by Bryan TenBroek | April 22, 2019

Vacation ownership innovation past, present and future dominated the recent ARDA World annual conference, especially during the interactive forum “Celebrating 50 Forward - Innovators and Influencers,” sponsored by Nordis Technologies.  

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