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Pantone’s 2021 Color of the Year Can Set the Tone for Critical Customer Communications

  It’s always fun to see which color the visual gurus at the Pantone Color Institute select for Color of the Year. This year, we have two colors: Ultimate Gray and Illuminating Yellow. (more…)
omnichannel billing communications and payments

5 Reasons Healthcare RCM Leaders Convergent and Sutherland Love Integrated Billing and Payments

Managing the entire cycle of patient billing and payments with a HIPAA-compliant integrated system is faster, easier and more effective. Just ask revenue cycle management leaders Sutherland Healthcare and Convergent Revenue Cycle Management. (more…)
Deliver better customer communications in 2021

Resolve to Deliver Better Customer Communications in 2021

The best customer communications in 2021 will look a lot like those from 2020. The pandemic has clarified what customers need and want. And it’s underscored the no-longer-optional elements of a modern, effective customer communications management (CCM) solution. (more…)
better electronic payment options

Reimagining Bank Bill Pay for 2021 and Beyond: A Conversation with Mastercard SVP, Manal Toukan

The COVID-19 pandemic has underscored the need and opportunity for billers to offer consumers better electronic payment options. Mastercard, which handles tens of millions of electronic bank payments for more than 170,000 billers at U.S. banks and credit unions, is on a mission to modernize bank bill pay to make it more…

Mortgage Companies Need Customer Communications Management Technology to Boost Performance and CX

Mortgage servicers are being bombarded with customer inquiries fueled by low interest rates on the one hand and pandemic-related delinquencies on the other. It’s a double whammy that should serve as an urgent wake-up call to invest in customer communications management technology and digital self-service tools that improve customer experience (CX), cost…
Team chemistry matters more than individual talent to build a business

The Key Lesson From 30 Years of Building a Business

In real estate, it’s all about location, location, location. With Nordis Technologies celebrating its 30th anniversary this month, I can tell you the key to building a business is people, people, people. (more…)
Digital Drives Recovery for Auto Lenders and Dealers-AFS 2020 Logo

Digital Drives Recovery for Auto Lenders and Dealers: Key Takeaways from Auto Finance Summit 2020

2020 is shaping up to be a far better year than anyone in the auto industry would have predicted in the spring, when dealerships and vehicle manufacturers shut down for several months. (more…)
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