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The ONE Thing to Drive Results

by Lesster Maspoch | August 5, 2019

While reading this (and drinking hot coffee), raise your hand if you’ve ever been under the spell of multitasking. Lured by its promise of doing more! Achieving more! Keeping several balls in the air! Unless you’re a juggler, multitasking’s effectiveness is a fallacy. 

Communication All the Talk at ACA International's 2019 Conference

by Bryan TenBroek | July 22, 2019

The big takeaway from mid-July’s ACA International’s Convention & Expo 2019 is the need to get ready for new rules from the Consumer Financial Protection Bureau (CFPB) that will affect how the debt collections industry can use text, email and voicemail to communicate with consumers.

Collections Industry Prepares to Go Digital

by Bryan TenBroek | July 10, 2019

Governed by a complex web of federal and state regulations and laws, the collections industry is facing a new set of rules for communicating with debtors.

HFMA's Allen Double Dares Us All

by Nicole Miller | July 2, 2019

New HFMA Chair Michael Allen challenged attendees at HFMA’s Annual Conference last week: Are you protecting your turf? Are you paralyzing progress? Allen criticized healthcare leaders for being stuck in the past, clinging to legacy ways of doing things in a keynote that got people talking.

Meet Your Customers Where They're At By Integrating Your Communications and Payments

by Bryan TenBroek | June 13, 2019

When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce.

Going Digital Improves Patient Financial Engagement--But Isn't Enough

by Richard O'Rourke | June 3, 2019

Here’s a sure-fire way for healthcare revenue cycle companies to improve patient experience and financial performance: Add digital options for billing and payments.

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