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2018 Was a Big Year for Nordis

Posted by Ronnie Selinger on December 27, 2018

happy_holidays_2018

Happy Holidays! 2018 has flown by, filled with many milestones, transitions and transformations.

I’m delighted to report that our business is enjoying strong double-digit revenue growth, with gains in all of our industry verticals including healthcare, hospitality, financial services and collections. We signed some great new clients including community manager AAM and financial services giant PennyMac. We also have been expanding our relationships with many of our valued existing clients, most notably Western Union/Speedpay, Sutherland Healthcare Solutions and our ExpressoPay partner, Transactis.

New products are helping fuel our growth. We added SMS/texting and digital wallet capabilities to our Expresso CCM platform to extend mobile and omni-channel delivery options. We also rolled out a series of enhancements for our ExpressoPay electronic bill presentment and payment system that increased payment methods and flexibility for payment plans, plus improved user navigation.

To support our clients with the excellent service and solutions we pride ourselves on, we strengthened our management team. Paul Sykes, a longtime senior executive at high-growth technology companies, joined us in May as COO and CFO. Our new vice president of client services is Nicole Miller, who was a Nordis client while she was at CarePayment and brings extensive experience in technology, revenue cycle management, and business operations. And we promoted our tech leader Suzzi Morrison from vice president of technology to CTO.

At the same time, we are saying farewell to longtime Nordis executive, Deb Risch, who is retiring at the end of the year. Deb has been an integral and valued member of the Nordis team for 15 years. She will be missed by all of us, but we are excited for Deb as she embarks on a new chapter of her life.

This year also found us spending time evangelizing about the value of customer journey mapping and customer experience, for improving customer communications and payments and beyond. We wrote two white papers, for vacation ownership and for healthcare, on the topic and led a sold-out workshop at a leading vacation ownership event, ARDA World 2018. Be assured, we took our own advice: We mapped and re-engineered a number of our operations and processes, including client implementation, customer service and sales, to remove pain points and improve the entire Nordis client experience. CX is a never-ending process so look for more advancements in 2019!

Building on our progress and accomplishments in 2018, we are looking forward to another momentous year in 2019. We are always mindful that our success is closely tied to that of our clients, and we keep a sharp focus on delivering exceptional value to you and your clients.

So we offer you our best wishes for a joy-filled holiday season, and stay tuned for more solutions that will help you do great things in the coming year.

 RonnieSig

ronnie

Ronnie Selinger
President / CEO

Topics: customer communications, customer communications management, critical communications

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