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How to Streamline Your Document Approval Workflow

Have you ever taken a step back and looked at your document approval workflow?  How long does it take your business communications to go from concept to delivery?  A few weeks?  A few days?  If you’re like most businesses, you’re dealing with multiple department and vendors — and everybody wants something updated…

3 Characteristics of the Best Online Payment Portals

Your online payment portal is your gateway to getting paid. It’s also an opportunity to give your customers what they want, increase brand loyalty, and cut production costs. The best even save you time and money while providing your customers with a best-in-class overall experience. How do they do it? Here are…

Revenue Cycle Solutions: 4 Ways to Get Your Patients to Pay on Time

Hospitals, private practices and medical billing companies all struggle to get patients to pay on time. Often it’s a sensitive issue, because some patients can’t afford to pay their bill in full. Others question the bill itself — often they’re confused about the charges or how much they actually need to pay.…

Increase Owner Participation with Expresso’s Election Management Services

HOA elections can be a crazy time for management companies as they work with board members to recruit candidates, distribute ballots and tabulate votes. However, the biggest issue seems to be getting homeowners to participate. Not everyone attends the meetings, and even when they do — there’s no guarantee that they’ll remember…

5 Ways to Optimize Your Patient Statements

Medical bills are notorious for being difficult to read and understand. However, what medical companies don’t always realize is that patient-friendly statements aren’t just better for patients, they’re better for business. When statements are clear and informative, patients feel more confident about making their payments. And when payments can be made without…

Secrets of the Best Subject Lines to Increase Your Open Rates

What email subject lines get you to open and click? Do you look for subject lines with your name in them? What about the funny ones, or the ones that make you feel like you’d be missing out if you didn’t read them? The exciting thing about subject lines is that there’s…

5 Ways to Increase Electronic Presentment Adoption

eStatements go by many names — paperless statements, eBills, and eInvoices, just to name a few. But no matter what you call them, they have two important advantages over traditional paper statements — they’re friendlier to the environment and they cost one and a half times less. Still, consumers are reluctant to…

Direct Mail Tips: How to Pass the Envelope Test

When it comes to direct mail, few things matter more than the envelope. How it looks and what it says will determine if your mail is opened or thrown away. So if you want to get your message out, you’ll want to check out these direct mail tips: (more…)

Getting Started With Trigger Marketing

Marketing automation is something that typically takes a lot of planning. We map out the customer journey and decide which communication will be sent out at various touch points. However, there is no guarantee that everything will go as planned, because try as we might, we can’t control consumer behavior. (more…)
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