Collections Industry Prepares to Go Digital
Governed by a complex web of federal and state regulations and laws, the collections industry is facing a new set of rules for communicating with debtors. (more…)
Blog
HFMA’s Allen Double Dares Us All
New HFMA Chair Michael Allen challenged attendees at HFMA’s Annual Conference last week: Are you protecting your turf? Are you paralyzing progress? Allen criticized healthcare leaders for being stuck in the past, clinging to legacy ways of doing things in a keynote that got people talking. (more…)
Meet Your Customers Where They’re At By Integrating Your Communications and Payments
When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce. (more…)
Going Digital Improves Patient Financial Engagement–But Isn’t Enough
Here’s a sure-fire way for healthcare revenue cycle companies to improve patient experience and financial performance: Add digital options for billing and payments. (more…)
Nordis Clients: Excelling at Digital Transformation and Customer Experience
At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged: (more…)
The Next 50 Years of Vacation Ownership Innovation: Put Customers First and Embrace Change
Vacation ownership innovation past, present and future dominated the recent ARDA World annual conference, especially during the interactive forum “Celebrating 50 Forward – Innovators and Influencers,” sponsored by Nordis Technologies. (more…)
7 Key CCM Capabilities and How Nordis Stacks Up
For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on. (more…)
A Primer on Printing Terms for Optimizing Customer Mailings
While digital gets a lot of attention, paper remains a cornerstone of any customer communications program. A majority of Americans continues to receive bills by mail and legal documents are regularly sent by Certified Mail®. (more…)
Vacation Ownership Industry Offers Women Great Career Opportunities in Technology
When ARDA asked me to participate on a panel “Working Your Way to the Top — Technology Career Opportunities for Women” at the recent ARDA WIN regional conference, I jumped at the opportunity for three reasons: (more…)