Rev Up Digital Adoption to Boost Your Customer Connection
Innovation is one of our core values. As a leader in automotive financing, we are always looking for ways to use technology to make it easier for customers to do business with us. (more…)
Blog
The ONE Thing to Drive Results
While reading this (and drinking hot coffee), raise your hand if you’ve ever been under the spell of multitasking. Lured by its promise of doing more! Achieving more! Keeping several balls in the air! Unless you’re a juggler, multitasking’s effectiveness is a fallacy. (more…)
Communication All the Talk at ACA International’s 2019 Conference
The big takeaway from mid-July’s ACA International’s Convention & Expo 2019 is the need to get ready for new rules from the Consumer Financial Protection Bureau (CFPB) that will affect how the debt collections industry can use text, email and voicemail to communicate with consumers. (more…)
Collections Industry Prepares to Go Digital
Governed by a complex web of federal and state regulations and laws, the collections industry is facing a new set of rules for communicating with debtors. (more…)
HFMA’s Allen Double Dares Us All
New HFMA Chair Michael Allen challenged attendees at HFMA’s Annual Conference last week: Are you protecting your turf? Are you paralyzing progress? Allen criticized healthcare leaders for being stuck in the past, clinging to legacy ways of doing things in a keynote that got people talking. (more…)
Meet Your Customers Where They’re At By Integrating Your Communications and Payments
When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce. (more…)
Going Digital Improves Patient Financial Engagement–But Isn’t Enough
Here’s a sure-fire way for healthcare revenue cycle companies to improve patient experience and financial performance: Add digital options for billing and payments. (more…)
Nordis Clients: Excelling at Digital Transformation and Customer Experience
At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged:…
The Next 50 Years of Vacation Ownership Innovation: Put Customers First and Embrace Change
Vacation ownership innovation past, present and future dominated the recent ARDA World annual conference, especially during the interactive forum “Celebrating 50 Forward – Innovators and Influencers,” sponsored by Nordis Technologies. (more…)