Collections Needs Flexibility and Omnichannel Communications Now More Than Ever
The collections rules for communicating with consumers keep changing. Take 2020: (more…)
Blog
How Self-Service Billing Solutions Provide Flexibility, Digital Customer Engagement and Loyalty
I have a close friend who routinely dismisses all offers of lower premiums from property casualty companies. Why? His insurance provider took great care of him when his Florida home was destroyed by Hurricane Andrew. That was nearly 30 years ago, and he’s still not interested in even considering switching insurers! (more…)
Business Continuity Planning Pays Off for Billing Services
Getting bills out on time and receiving prompt payments is fundamental to staying in business. As the provider of technology platforms and print and mail services that our clients depend on to make these activities happen, we take our responsibility to stay up and running extremely seriously. (more…)
What Healthcare RCM Firms Can Be Doing Now to Bridge the Patient Communications Gap in the Time of COVID-19
My colleague’s teenager was scheduled months ago for surgery in July, but with the COVID-19 pandemic, her parents are in a quandary about whether or how to proceed. Unfortunately, there’s been no recent information from her surgeon, primary care physician and hospital as they grapple with many uncertainties and pressing priorities. (more…)
Using Flexible CCM Software and Services to Connect with and Update Customers During the Pandemic
The power of cloud software for customer communications is on full display during this pandemic, enabling people to safely and securely continue doing their jobs from home and to stay connected, compliant and relevant to customers. (more…)
The Case for Mobile Alerts: Boost Payments and Improve Customer Experience
How many times per day, on average, do you tap your smartphone? Think about it. Taps, swipes too. Have you got the number? (more…)
Clean Up Your Data for Meaningful Customer Interactions
It’s time for some serious spring cleaning – of your data. (more…)
Should You Join the Rush to Outsource Your Healthcare RCM?
If you’re a healthcare provider and thinking about outsourcing patient billing and payments or other parts of your revenue cycle, you’d be in good company. (more…)
Mortgage Billers Urgently Need to Build Customer Trust
We’re headed to the Mortgage Bankers Association’s Servicing Solutions Conference and Expo from Feb. 23-26 in Orlando, where the industry has plenty to celebrate: Mortgage applications are at their highest level in seven years. Mortgage interest rates are at their lowest level in more than three years. Home buyers and sellers are…