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Nordis Clients: Excelling at Digital Transformation and Customer Experience

May 8, 2019

At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged: (more…)

The Next 50 Years of Vacation Ownership Innovation: Put Customers First and Embrace Change

Bryan TenBroek

April 22, 2019

Vacation ownership innovation past, present and future dominated the recent ARDA World annual conference, especially during the interactive forum “Celebrating 50 Forward – Innovators and Influencers,” sponsored by Nordis Technologies. (more…)

7 Key CCM Capabilities and How Nordis Stacks Up

Bryan TenBroek

April 4, 2019

For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on. (more…)

A Primer on Printing Terms for Optimizing Customer Mailings

Chris Burck

March 18, 2019

While digital gets a lot of attention, paper remains a cornerstone of any customer communications program. A majority of Americans continues to receive bills by mail and legal documents are regularly sent by Certified Mail®. (more…)

Vacation Ownership Industry Offers Women Great Career Opportunities in Technology

Suzzi Morrison

February 26, 2019

When ARDA asked me to participate on a panel “Working Your Way to the Top — Technology Career Opportunities for Women” at the recent ARDA WIN regional conference, I jumped at the opportunity for three reasons: (more…)

With Mortgage Consumer Satisfaction Flat Since 2015, Industry Should Turn Its Attention to the Customer Experience

Bryan TenBroek

February 18, 2019

While U.S. mortgage servicers have focused in recent years on becoming more operationally resilient, they seem to have taken their eyes off of their customers. (more…)

How the Digital Lifestyle is Changing the Auto Finance Industry Trends in 2019

Bryan TenBroek

January 30, 2019

What’s keeping auto lenders up at night? It’s not fear of ride-sharing, once thought to be the biggest potential disruptor of future auto sales. Ninety percent of consumers surveyed, including the majority of millennials, said they still want to own a car, according to the National Automobile Dealers Association. (more…)

Capitalizing on Top 2019 Travel Trends to Cater to Vacation Owners

Bryan TenBroek

January 21, 2019

Three 2019 travel trends jumped out at me when I saw the findings of a Booking.com online survey of 21,500 travel-inclined adults around the world. (more…)

Timeshare Owners Are Getting Younger, More Diverse

Bryan TenBroek

January 7, 2019

Millennials are becoming a key segment of vacation owners, both as first-time buyers and as second-generation owners through inheritance. This up-and-coming group of customers has its own preferences, expectations and needs, according to just-released industry research conducted by Leger for the ARDA International Foundation. This demographic is likely to spur new ways…

Nordis Clients: Excelling at Digital Transformation and Customer Experience

The Next 50 Years of Vacation Ownership Innovation: Put Customers First and Embrace Change

7 Key CCM Capabilities and How Nordis Stacks Up

A Primer on Printing Terms for Optimizing Customer Mailings

Vacation Ownership Industry Offers Women Great Career Opportunities in Technology

With Mortgage Consumer Satisfaction Flat Since 2015, Industry Should Turn Its Attention to the Customer Experience

How the Digital Lifestyle is Changing the Auto Finance Industry Trends in 2019

Capitalizing on Top 2019 Travel Trends to Cater to Vacation Owners

Timeshare Owners Are Getting Younger, More Diverse

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