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Drive revenue and engagement with fast,
dynamic healthcare communications

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With Expresso for healthcare communications, you can:

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Accelerate client onboarding

Use our patent-pending technology to slash onboarding time from months to days. Create branded, personalized communications in just minutes.

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Leverage innovative technology 

Our cloud-based software is simple to use, accessed through a web browser. It requires no additional software or internal support and open API easily integrates with third-party systems.

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Strengthen security and compliance

Our systems, processes and production facilities are HIPAA-compliant and provide a secure business environment that includes PCI, SSAE-16 Type 2 and SOC2 certification.

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Gain control

You can run the entire communications process from your computer using Expresso, from developing communications, handling reviews, securing approvals, tracking print and electronic distribution in real-time and generating reports, with no need for any back-and-forth with your print vendor.

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Improve cash flow 

Meet consumer expectations for efficient, compliant digital payment options for both one-time and recurring payments (including rules-based payment plans) with ExpressoPay. Electronic presentment of letters and statements and archived documents are available to patients who opt in as well as to your customer service staff.

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Streamline document management 

Reduce the number of document versions you manage with dynamic content capabilities.  Lower your costs and increase patient satisfaction with consolidated billing statements, combining charges from multiple service lines into one statement.

Patient Engagement Cycle

With Expresso, businesses can significantly improve the manner in which they manage their patient communications. The platform enables non-technical personnel to quickly and efficiently develop personalized document content utilizing a secure, cloud-based portal, manage critical business rules, and review final proofs.

STEP 1
Client Data File
Statement or letter file sent via SFTP
STEP 2
Expresso®
File processing statement/letters & secure emails created
STEP 3
Delivery
Mailing package or secure email notification sent to patient
STEP 4
Patient Login
One-time payment, enrollment, set-up recurring payment, secure opt-In.
STEP 5
Payment Processing
Patient pays using ACH, credit, or debit via mail, IVR, or secure online options
STEP 6
Reconciliation
A/R file automatically uploaded to client and/or third parties via SFTP

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