The Leader in Automated, HIPAA-Compliant Healthcare Communications
Healthcare’s leading customer communications and payments platform for powering a personalized patient financial journey from mail to mobile – with speed, agility and control.
Accelerate financial performance with agile patient communications and consumer-centric payment options.
Gain complete control over creating, modifying and distributing bills, payment reminders and other patient financial communications with Expresso™. Our patented omnichannel customer communications management platform integrates seamlessly with our print and mail services to let you automate and manage every step from your desktop. Improve patient financial engagement and payments by personalizing messaging and delivery channels to drive revenue – faster.
- Expedite conversion from print to digital communications with Expresso
- Increase communication efficiencies with Expresso
ExpressoPay® Digital Patient Engagement
Healthcare consumers expect a more convenient financial experience and many change providers over a poor digital experience. Meet consumer expectations and increase effectiveness with ExpressoPay, the electronic bill presentment and payments application that integrates with Expresso for managing patient financial communications and payments.
- Accept digital payments via your branded payment portal, mobile devices and IVR/CSR.
- Designate ACH, credit/debit cards and other payment methods.
- Optimize collections by enabling one-time payments, recurring payments and rules-driven payment plans with notifications.
features and benefits
Benefits of Using Expresso for Healthcare Communications
Accelerate client onboarding
Revenue cycle management firms and providers can easily scale, quickly adding new healthcare organzaitons and locations and creating branded, personalized communications in a few days versus one to two months.
Leverage modern technology
Digitally transform and automate operations with our hosted managed services that don’t require capital investments or major IT involvement but do improve customer and employee experience.
Strengthen security and compliance
Our systems, processes and production facilities provide a secure business environment that is HIPAA-compliant and includes SOC 2 Type II certification.
Go digital
Meet growing demands for digital and mobile options while maintaining print and mail communications with Expresso software that lets users share content and workflows across communications channels.
Improve cash flow with omnichannel delivery
Engage consumers and lower barriers to payment with efficient, compliant communications – from mail to mobile – that lead to more satisfied patients and a healthier bottom line.
Streamline document management
Simplify complexity with one platform for omnichannel communications. Use it to develop, review, approve, change, track, generate reports and archive print/mail, emails and texts.
OUR PROCESS
Empower employees and improve user experience.
Expresso is designed for business users, automating manual tasks and allowing revenue cycle employees to focus on new communications strategies and capabilities that improve patient financial engagement and experience.
Expresso Healthcare Communications FAQs
Communicating with patients about their financial responsibility allows you to get paid faster. The essential part of healthcare financial communications is giving patients a clear understanding of how much they owe and multiple ways to resolve their bills. Nordis Technologies is the healthcare financial communications leader with more options for sending patient statements and more methods for patients to pay their bills.
Over 30% of patients indicate paying for healthcare is inconvenient, even when it’s affordable. Patients prefer electronic communications and paying with debit or credit cards. When patient statement vendors offer more options, patients can choose whatever payment type works for them.
Flexibility prompts quicker payment and lets the healthcare provider show that they care about their patient’s needs and preferences. Nordis Technologies patient communication services provide many flexible options for sending patient statements, like email, SMS, and print mail.
It takes approximately 3-4 billing statements to get a patient to pay their bill in full. That number can be reduced by presenting a clear understanding of the patient’s portion of the balance, taking into consideration what insurance is covering, and offering more options for payment. Expresso healthcare communication software allows many payment options and allows healthcare providers to send statements with the client’s preferred method of receiving bills.
Your patient statement vendor should give you agile healthcare communication software, allow you to accept a wide range of payment types, and merge digital and print mail communications.
Expresso healthcare communication software provides all these vital services that allow you to accelerate your revenue cycle. Nordis’ print mail integration is the industry’s most innovative and practical financial communications software.
Expresso patient communication services give you unparalleled control over creating, modifying, and distributing financial communications for healthcare providers.
Expresso healthcare communication software allows you to convert patient statements into revenue 35% faster. Expresso also will enable you to cycle communications to patients 78% quicker.
Expresso lets you create your content library with logos, text, and images. You can upload a single data file to merge and personalize your patient financial communication dynamically. You can easily automate your recurring patient statements allowing you to cycle communications faster for improved revenue.
GOVERNANCE & ASSOCIATION MEMBERSHIPS
BY THE NUMBERS
Driving Results with Expresso
Percentage of consumers who believe they should have the right to choose how they receive bills and statements.
*Two Sides North America 2023 Trend Tracker Survey
Percentage of consumers who used some form of digital payment in 2023.
*McKinsey’s 2023 Digital Payments Consumer Survey
Approximate number of communications that Expresso delivers every day.
Increase in communications efficiencies using Expresso.