New white paper lays out steps for navigating the AI frenzy to improve customer experience and business results
CORAL SPRINGS, FL, April 7, 2026—Companies are racing to apply AI to business-critical customer communications, billing and payments, but many risk poor outcomes without investing in essential data, infrastructure, governance and execution discipline, according to Implementing AI to Improve Transactional Customer Communications, a new white paper from Nordis Technologies.
The paper outlines a four-step roadmap to help organizations build the foundation, strategy and implementation approach needed to turn AI ambitions into measurable business results.
“There’s no shortage of compelling AI use cases across the customer communications and payment journey. But companies that skip the preparation work will struggle to capture value. This paper is designed to help leaders take a strategic approach for leveraging AI to transform communications and payments,” says Ronnie Selinger, founder and CEO of Nordis Technologies.
Nordis’ white paper lays out a practical roadmap for translating AI opportunities in transactional communications into business impact. It covers the data and technology foundations companies need, the role of executive sponsorship, and how to prioritize AI use cases that support enterprise goals. It also addresses when to build, buy or partner and evaluating and scaling AI initiatives.
Companies also will learn:
- Risks and rewards of AI
- How ML, NLP, LLMs, GenAI and agentic AI may fit within transactional communications
- How employee roles evolve
- Use cases for improving experiences and outcomes at every step of customer journey
About Nordis Technologies
Nordis Technologies is a leader in cloud-based, omnichannel customer communications management technology, integrated with digital delivery, print and mail services and payment solutions. Companies trust Nordis to drive digital transformation and improve customer experience and financial performance with Expresso®, its patented CCM platform that delivers complete control and agility for creating, managing, and distributing critical digital and print communications. Nordis operates state-of-the-art digital and print production facilities in Las Vegas, Nevada and Coral Springs, Florida.
Media contact:
Lois Padovani
Padovani Communications Inc.
lois@padovanicommunications.com
773-501-8744
