NordisConnect Newsletter Articles
NordisConnect is a quarterly newsletter published by Nordis Technologies.
NordisConnect is a quarterly newsletter published by Nordis Technologies.
Our ability to scale is a key draw as companies look to improve customer experience, especially if their business model is to serve the one-to-many needs of their clients.
Meet key team members, Melissa Maloul, Sr. Director, People Operations & Culture and Steve Dubner, Vice President, Product Management.
Steve Dubner, Vice President, Product Management shares his thoughts on making online portals more engaging and effective. Learn the six steps you can take to improve customer portal experiences and increase use.
Learn how ExpressoVote® enhances owner engagement and voter participation while improving efficiency and effectiveness for resort association management companies.
Be sure to use these three quick steps every time you make a change to avert costly production reruns.
Good leadership skills training goes beyond business issues to deliver core life lessons.
Meet key team members, Julie Troum, Director of Product Solutions and Standards and Laura Shtrax, Director of Enterprise Client Success.
Wendy Poe, Vice President, Client Success for Nordis Technologies, discusses the importance of gathering CX data to measure where yhou stand with clients so you can celebrate the wins and overcome obstacles before they take root.
Despite the growth in digital communications, undeliverable and return-to-sender mail remain a serious burden for businesses. To give our clients more solutions for addressing this persistent problem, we’ve added new automated return mail options to our existing mail processing and return mail services.
You can be certain that documents are accurate before being sent for print production, digital delivery and e-presentment, with Expresso’s™ client-controlled quality tool.
The best defense is a good offense, so it’s important to be proactive now to build resiliency and flexibility for navigating turbulent business conditions.
Meet Jennifer Barcelo, Director of Solutions Success and Brian Solomon, Director of Production. They manage key Nordis operations.
Trudy Boyles, chief marketing officer for Heights Finance, talks about why it tapped Nordis for managing communications across 400 branches in 11 states.
Statistics show customers love a DIY option, but they’re turned off when the solution is not what it seems or is overly complex. Some customers prefer full-service and most want choice. Finding the sweet spot, especially in an uncertain economy, requires agility today with a long-view for what’s to come.
With more consumers wanting to interact with businesses by text, you can easily cater to this preference with Expresso and our new texting delivery partner, Solutions by Text.
Economic uncertainty is spurring companies to find operational efficiencies and improve effectiveness. We can help on both fronts with these steps to optimize Expresso.
It’s not about adding the next bright, shiny technology. Our focus is building the platform capabilities and services that increase customer value.
Meet Bill Walker, Chief Technology Officer and Lee Selinger, Senior Director of Product Support. They work for you!
Jeff Nieman, CEO of Meduit, discusses why Nordis Technologies helps the revenue cycle management firm deliver best practices for patient communications.
Cloud platforms can make your business faster, leaner, agile, automated, customer-friendly – you name it. But look before you leap.
Expresso makes it easier to get work done.
Enhanced reporting feature gives users more flexibility to track trends and key metrics whenever they want.
Get the right people, give them the tools and training they need, and they’ll take good care of your customers and your business.
Meet Rich O’Rourke, SVP of sales and client relations, and Jane Ricketts, senior director of quality, service and support. They work for you!
Buying technology and tools seems like an easy way to improve productivity and efficiency. But too much, too little or the wrong ones undercut workforce performance and morale.
Expresso makes your work life better so you can improve customer experience and business results.
Best-in-class support served up however you like.
Keep asking the client — what’s next? Then you’ll be able to perform well together and deliver more hits.
Fintech leader Finexio’s CEO Ernest Rolfson and Board Chairman Joe Proto explain how modernizing accounts payable can increase competitiveness and reduce costs.
ExpressoPay can help you improve customer payments and experience.
More ways to maximize what Expresso can do for you.
Be sure to grab data from all corners of your business to analyze and predict. That’s the key to identifying both challenges and future growth opportunities.
Our new white paper explains how customer communications management (CCM) software accelerates digital transformation of the healthcare revenue cycle.
Create and issue checks with confidence with our secure check print and mail services.
Expresso’s updated platform delivers a customizable digital experience with key information and metrics of your choice.
We all want to feel normal again. But don’t retreat to the past. Let’s move forward.
Protecting your customers’ informatoin is paramount. These certifications and attestations demonstrate a fundamental commitment to security and compliance.
It began as a trailblazing CCM system in 2005. Today, Expresso has progressed into a market leading SaaS technology solution to solve communications and payments challenges. There’s no end in sight to the impact we’re creating with clients and partners. What else weill we do together?
Expresso’s new design updates put the “you” in UI/UX.
As important as customer communications management is, it’s only half the equation. With Nordis, you get an all-in-one platform for not just developing communications but also executing print and digital delivery.
COVID-19 has fueled consumer preference for more digital options in billing and payments. Are you prepared to respond?
Expresso isn’t just for developing customer documents. It gives you the control to dictate all kinds of digital and print production and mailing requirements from the same dashboard.
Expresso offers maximum flexibility and speed in archiving and accessing communications for compliance, customer service, self-service, reporting and more.
As we conclude this arduous year, we have reason to hope in 2021.
New and current clients found the flexibility and control they needed to adapt to changing business conditions with cloud-based digital technologies for managing customer communications and payments.
With a direct connection to the U.S. Postal Service, ExpressoCertified streamlines management and reporting on documents that require proof of delivery.
Changing content or tables for your customer documents? Do yourself a big favor and double-check your changes with review output.
The year was 1990. Sinead O’Conner and MC Hammer topped the charts, West and East Germany were reunified and Nordis was born.
After two years leading Nordis’ client services, Nicole is now overseeing all Nordis operations. She’s also appreciating life in Florida.
Bluegreen Vacations, Diamond Resorts and Holiday Inn Club Vacations explain how taking care of owners and employees has spurred operational changes and the beginnings of a vacation rebound.
Founder, CEO and President George B. Fussell Sr. and Senior Vice President of Compliance and Loan Servicing Daniel Baggett explain how the auto finance leader is doubling-down on compassion and digital to better serve customers and win business.
Let Expresso’s archive work for you and your customers with real-time document presentment, custom reports and flexible archive periods.
(Updated November 18, 2021) With a tap of a key, you can see which customer documents are affected by a single content change.
Balancing the need to continue operating Nordis as an essential business and to safeguard our employees’ health pushed me out of my comfort zone. To my surprise,I like the new ways of doing business.
As businesses reopen offices and take other steps to move forward, what are the lessons for better preparing your customer communications and payment operations for future disruptions?
CEO Jayson Yardley and Beau Lamontagne, Senior Director of Implementation Services, discuss how this healthcare revenue cycle management leader is pioneering new technology to improve the patient financial experience and increase provider revenues.
Health concerns are driving increased interest in contactless payment options. We make it easy for you to cater to customer expectations.
(Updated October 26, 2021) These bits of code can add flexibility, customization and speed to customer service and execution of communications programs. Do they make sense for you?
If you are pushing digital options to save money, shifting your focus to engaging customers can make all the difference.
Moving to digital processes improves operational efficiencies and gives you a platform for unlocking new ways of doing business for exceptional customer experience.
Which format, from text to email to digital wallet, works best for different customer interactions?
Resource challenged? Let us automate your e-communications for you.
Companies are increasingly moving to platforms like Expresso to break down silos, enhance customer journeys and improve business performance. The payoff is amplified when they link multiple platforms to share data and build more cohesive operations.
Both customer communications management and customer relationship management and the technologies that drive them have important—but different—roles to play in improving customer experience, digitally transforming your business and moving to a platform operating model.
Transforming your communications to enhance customer experience and achieve business goals, such as on-time payments, depends on the right text and images. Expresso’s centralized content library ensures you are on target, every time.
We’ve ditched the downloadable online help manual PDFs for a fully digital experience, making it faster and easier to search and find the answers you need.
Paper remains an important way to meet rising customer expectations even in this age of mobile everything.
(Updated September 7, 2021) Despite their reliance on digital devices, many customers demand paper communications. Advances in customer communications management (CCM) and printing solutions enable you to take advantage of these interactions by making them more engaging and relevant.
Vice President Laura Frake describes how Vetco, Petco’s veterinary services, uses dynamic printing to localize outreach to pet owners
Ever wonder what actually happens after your Expresso data files arrive at Nordis? Take a tour of Nordis’ formidable production and distribution capabilities and discover new ways to enhance your print and digital communications.
(Updated November 9, 2021) Already have a system that produces customer document and doesn’t require Expresso’s variable data printing capabilities? Then our print-ready workflow may be just the ticket.
We are very proud of our freshly renovated headquarters, full of our talented and growing team and state-of-the-art equipment.
Thanks to the CFPB and FCC, fundamental changes in how you can legally communicate with customers are headed your way. Technology can lift the burden and help you to capitalize on new options for digital communications
Vice President Kathy Wheeler explains how a global leader in vacation ownership is improving the customer journey by leveraging ExpressoVote for HOA communications and elections
Still manually counting and recording owner votes? Replace the perennial pain of the annual HOA election season, plus improve owner experience and participation, by outsourcing the entire process from communications to vote tabulation and reporting.
(Updated August 17, 2021) Americans spend 5+ hours a day checking their inboxes. Learn how Expresso can help you make email a key part of your repertoire for engaging customers.
I gather inspiration from a lot of sources–especially people, places and more, recently, meditation. But I also have to put at the top of the list two business books that motivated me to make big changes that have made all the difference in my career in Nordis and, by extension, for all of you.
(Updated August 24, 2021) Using a single source for managing the entire cycle of billing and payments delivers big benefits for billers and their customers.
Vice President of Client Engagement Paul Balcerzak discusses how this leading healthcare revenue cycle management firm is using technology to reduce cost to collect.
ExpressoPay does for payments what Expresso does for customer communications. Our electronic bill presentment and payment (EBPP) system makes it easy to offer customers flexible billing and payment options while accelerating cash flow.
(Updated April 22, 2021) Even if you already use custom tables, you might be missing out on some cool features.
We are dedicated to creating innovative technology that simplifies the complexity, helps manage risk, and gives companies the power and control to strengthen customer relationships through communications and payments. In 2019, we want to help you do even more
With rising expectations from senior leadership as well as consumers for communications and payments that positively impact customer experience, it’s time to rethink your CCM strategy.
Partner and CIO Eric Parsons discusses how this leading HOA management firm is using technology to further streamline owner interactions along the customer journey.
If you want to reach your customers, you can’t afford to overlook their smartphones.
(Updated March 2, 2021) If you’re not steeped in printing or technology, some Expresso terms may seem a bit mysterious. To ensure you’re taking advantage of everything Expresso has to offer, we will cover the key terms for creating and distributing a document such as a customer bill or letter.
We are big believers in journey mapping because we’ve done it ourselves and it’s made a world of difference.
Quick reads on the value of omnichannel communications and payments, healthcare RCM companies driving patient experience, how HOA elections and user generated content can better engage customers and more.
A conversation with Frank Lockridge, Western Union senior vice president of global payments and head of Speedpay, and Alexis Blackstead, vice president of payment products, Speedpay.
Composing, sending and tracking USPS Certified Mail is fast, easy and less expensive with ExpressoCertified.
Ever second-guess the content of your documents after pushing a data file to Nordis? We’ve got your back. Learn about a key feature that lets users preview their critical communications before sending them to production.
Communicating to customers in the right way, at the right time, with the right messages, is more important than ever.
(Updated February 18, 2021) Customer experience (CX) as a strategic imperative has never been hotter and companies are grappling with the best ways to prioritize it. Developing personas, social listening and voice of the customer (VOC) processes are all trending, but customer journey mapping is a proven path for improving CX.
Orange Lake Resorts was an early adopter of Nordis’ Expresso customer communications management platform.
Meet your customers where they are at—on their smartphones.
Expresso, a CCM platform, lets you locate and access previously issued documents when you need them.
Welcome to the inaugural issue of Nordis Technologies’ customer newsletter. In my 25+ years in the business, I can’t think of a more exciting or promising time in customer communications and payments.
Bringing RCM tech priorities and benefits into focus with Fazie Harney and Sofia Garcia.
ExpressoFinancial — ExpressoHealth — ExpressoHospitality
(Updated January 22, 2021) Still compiling manual reports? You’re missing out! Unlock the Reports feature for detail on what you’re processing daily.
Revenue cycle management companies accelerate onboarding and improve patient financial engagement for their provider clients through advanced statements and payment options with our cloud-based system.
Mortgage loan servicers, auto lenders, collection firms and other consumer financial companies use our cloud solutions to create and deliver documents, plus collect payments, which facilitates compliance, expands secure digital options and enhances customer service.
Vacation ownership companies increase owner engagement, accelerate onboarding of new properties and streamline payments and association voting with our convenient communications and payments solutions.
What our clients have to say
“Expresso dramatically improved our ability to efficiently and effectively reach our owners. Expresso has enabled us to make changes to our statement package templates in real time and process the file the same day. Without Expresso, reaching our owners would take much more time and money.”
“We have leveraged Expresso’s advanced integration capabilities so patients can securely view their own letters and statements through a self-service patient portal. This has the dual benefit of improved patient satisfaction and cost savings.”
“The Expresso product offering allows Equiant to truly offer a ‘best of breed’ solution to its clients. The speed and ease of use is a huge step forward for our business.”
“Expresso gives us complete access for managing the templates, content and business rules that drive the onboarding and change management process for our hospital clients. By streamlining the workflow, we have more insight into our communication touchpoints, manage our operations more efficiently and can rapidly respond to the unique and changing requirements of our clients.”