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4 Ways to Get Car Loan/Lease Billing and Payments Right with Younger Buyers

by Bryan TenBroek | October 30, 2018

We all know that buyers across industries are skewing younger, and those changing demographics impact how you sell, finance and communicate. Helping companies manage critical communications is my business, and it doesn’t get much more critical than financing a big-ticket item like an auto, truck or SUV.

Omnichannel Choices for Auto Lending Billing and Payments

by Bryan TenBroek | October 15, 2018

Auto lending is a booming business, with about 85% of new cars and 50% of used cars purchased with financing, according to Debt.org. You can see how this type of lending has grown over time. About 43% of adult Americans, or 107 million people, had auto loan debt in 2017, according the Federal Reserve Bank of New York, up from 80 million people in 2012.

Timeshare Marketing Tips for Legacy Resorts: Find New Ways to Reach and Engage Current and Future Owners

by Bryan TenBroek | September 17, 2018

Just back from participating as a panelist at Interval International’s HOA Insights conference in Los Angeles, where we focused on HOA and timeshare marketing tips for how they can find new owners and better engage current owners. Independent operators often have older properties and a more mature owner base, and they face unique challenges as a result.

Digital Challenges & Opportunities for Collections Letters and Payments: Insights from the ACA International 2018 Conference & Expo

by Bryan TenBroek | August 8, 2018

Our first time exhibiting at the ACA International 2018 Convention & Expo, held in Nashville, was a big success. We met with clients, greeted prospective new customers, showcased our cloud-based applications for customer communications management and payments technology, and heard some thought-provoking speakers. The convention, packed with more than 1,000 attendees, was humming.

Vacation Ownership: ARDA World 2018 Reveals More Sunshine Ahead

by Bryan TenBroek | May 23, 2018

What a great show and fabulous venue for ARDA World 2018 in Las Vegas! Fortunately, my top takeaways from the event strongly suggest that what happens in Vegas isn’t staying in Vegas: Trends point to continued good times for the vacation ownership industry and its customers.

ARDA World 2018: Mapping the Customer Journey Goes Prime Time

by Bryan TenBroek | May 18, 2018


I am proud to say we had a sell-out crowd at our workshop, called “From Lead to Loyalty: A Vacation Owner’s Journey,” at ARDA World 2018 held this first week of May in Las Vegas.

The draw for our 160 attendees: Frank discussions and practical advice about taking that critical step of customer journey mapping and then making changes in every interaction with the vacation owner to improve customer experience (CX) so you can boost satisfaction and revenue.

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