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Mobile Wallets: 3 Use Cases for Improving CX

by Bryan TenBroek | September 30, 2019

I first used the digital wallet on my mobile phone to download an airline boarding pass. That was three years ago, and now I wouldn’t have it any other way. Updates like gate changes, flight delays or upgrades go right to the wallet. I really appreciate the convenience of pulling out my phone instead of printing and holding onto a paper boarding pass or juggling multiple passes for connecting flights or family members.

Communication All the Talk at ACA International's 2019 Conference

by Bryan TenBroek | July 22, 2019

The big takeaway from mid-July’s ACA International’s Convention & Expo 2019 is the need to get ready for new rules from the Consumer Financial Protection Bureau (CFPB) that will affect how the debt collections industry can use text, email and voicemail to communicate with consumers.

Collections Industry Prepares to Go Digital

by Bryan TenBroek | July 10, 2019

Governed by a complex web of federal and state regulations and laws, the collections industry is facing a new set of rules for communicating with debtors.

Meet Your Customers Where They're At By Integrating Your Communications and Payments

by Bryan TenBroek | June 13, 2019

When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce.

The Next 50 Years of Vacation Ownership Innovation: Put Customers First and Embrace Change

by Bryan TenBroek | April 22, 2019

Vacation ownership innovation past, present and future dominated the recent ARDA World annual conference, especially during the interactive forum “Celebrating 50 Forward - Innovators and Influencers,” sponsored by Nordis Technologies.  

7 Key CCM Capabilities and How Nordis Stacks Up

by Bryan TenBroek | April 4, 2019

For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on.

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