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Meet Your Customers Where They're At By Integrating Your Communications and Payments

by Bryan TenBroek | June 13, 2019

When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce.

The Next 50 Years of Vacation Ownership Innovation: Put Customers First and Embrace Change

by Bryan TenBroek | April 22, 2019

Vacation ownership innovation past, present and future dominated the recent ARDA World annual conference, especially during the interactive forum “Celebrating 50 Forward - Innovators and Influencers,” sponsored by Nordis Technologies.  

7 Key CCM Capabilities and How Nordis Stacks Up

by Bryan TenBroek | April 4, 2019

For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on.

With Mortgage Consumer Satisfaction Flat Since 2015, Industry Should Turn Its Attention to the Customer Experience

by Bryan TenBroek | February 18, 2019

While U.S. mortgage servicers have focused in recent years on becoming more operationally resilient, they seem to have taken their eyes off of their customers.

How the Digital Lifestyle is Changing the Auto Finance Industry Trends in 2019

by Bryan TenBroek | January 30, 2019

What’s keeping auto lenders up at night?

It’s not fear of ride-sharing, once thought to be the biggest potential disruptor of future auto sales. Ninety percent of consumers surveyed, including the majority of millennials, said they still want to own a car, according to the National Automobile Dealers Association.

Capitalizing on Top 2019 Travel Trends to Cater to Vacation Owners

by Bryan TenBroek | January 21, 2019

Three 2019 travel trends jumped out at me when I saw the findings of a Booking.com online survey of 21,500 travel-inclined adults around the world.

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