The big takeaway from mid-July’s ACA International’s Convention & Expo 2019 is the need to get ready for new rules from the Consumer Financial Protection Bureau (CFPB) that will affect how the debt collections industry can use text, email and voicemail to communicate with consumers.
Governed by a complex web of federal and state regulations and laws, the collections industry is facing a new set of rules for communicating with debtors.
When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce.
Vacation ownership innovation past, present and future dominated the recent ARDA World annual conference, especially during the interactive forum “Celebrating 50 Forward - Innovators and Influencers,” sponsored by Nordis Technologies.
For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on.
While U.S. mortgage servicers have focused in recent years on becoming more operationally resilient, they seem to have taken their eyes off of their customers.