When it comes to strategic imperatives, our clients and many other companies are prioritizing ways to deliver outstanding customer experience (CX) to build competitive advantage. No wonder: 4 out of 5 people say experience is as important as product quality and price when making purchase decisions, according to Salesforce.
Vacation ownership innovation past, present and future dominated the recent ARDA World annual conference, especially during the interactive forum “Celebrating 50 Forward - Innovators and Influencers,” sponsored by Nordis Technologies.
For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on.
While U.S. mortgage servicers have focused in recent years on becoming more operationally resilient, they seem to have taken their eyes off of their customers.
What’s keeping auto lenders up at night?
It’s not fear of ride-sharing, once thought to be the biggest potential disruptor of future auto sales. Ninety percent of consumers surveyed, including the majority of millennials, said they still want to own a car, according to the National Automobile Dealers Association.
Three 2019 travel trends jumped out at me when I saw the findings of a Booking.com online survey of 21,500 travel-inclined adults around the world.