At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged:
For most of us, buying technology, whether it’s a laptop or wireless speakers, is far from straightforward or fast. What features do you need? Which brand is better? How do you figure out the best option in your price range? And so on.
Happy Holidays! 2018 has flown by, filled with many milestones, transitions and transformations.
I’m delighted to report that our business is enjoying strong double-digit revenue growth, with gains in all of our industry verticals including healthcare, hospitality, financial services and collections. We signed some great new clients including community manager AAM and financial services giant PennyMac. We also have been expanding our relationships with many of our valued existing clients, most notably Western Union/Speedpay, Sutherland Healthcare Solutions and our ExpressoPay partner, Transactis.
We all know that buyers across industries are skewing younger, and those changing demographics impact how you sell, finance and communicate. Helping companies manage critical communications is my business, and it doesn’t get much more critical than financing a big-ticket item like an auto, truck or SUV.
Auto lending is a booming business, with about 85% of new cars and 50% of used cars purchased with financing, according to Debt.org. You can see how this type of lending has grown over time. About 43% of adult Americans, or 107 million people, had auto loan debt in 2017, according the Federal Reserve Bank of New York, up from 80 million people in 2012.