BLOG

Communication All the Talk at ACA International's 2019 Conference

by Bryan TenBroek | July 22, 2019

The big takeaway from mid-July’s ACA International’s Convention & Expo 2019 is the need to get ready for new rules from the Consumer Financial Protection Bureau (CFPB) that will affect how the debt collections industry can use text, email and voicemail to communicate with consumers.

Collections Industry Prepares to Go Digital

by Bryan TenBroek | July 10, 2019

Governed by a complex web of federal and state regulations and laws, the collections industry is facing a new set of rules for communicating with debtors.

HFMA's Allen Double Dares Us All

by Nicole Miller | July 2, 2019

New HFMA Chair Michael Allen challenged attendees at HFMA’s Annual Conference last week: Are you protecting your turf? Are you paralyzing progress? Allen criticized healthcare leaders for being stuck in the past, clinging to legacy ways of doing things in a keynote that got people talking.

Nordis Clients: Excelling at Digital Transformation and Customer Experience

by Ronnie Selinger | May 8, 2019

At a recent gathering in our newly renovated and expanded Florida headquarters, a group of our clients including executives from Wyndham, TeamHealth, Speedpay, First American Title, HRRG, Zealandia, and Equiant discussed how they are innovating communications and payments to meet rising customer expectations and achieve digital transformation. Two themes quickly emerged:

With Mortgage Consumer Satisfaction Flat Since 2015, Industry Should Turn Its Attention to the Customer Experience

by Bryan TenBroek | February 18, 2019

While U.S. mortgage servicers have focused in recent years on becoming more operationally resilient, they seem to have taken their eyes off of their customers.

CFO Perspective: Why You Need Electronic Bill Presentment and Payment

by Paul Sykes | October 10, 2018

In a career spanning more than 20 years as a CFO, I’ve implemented plenty of new technologies to improve financial operations, compliance, reporting and risk management. It is critical that today’s CFOs think beyond these functional responsibilities to deliver strategic value to the entire enterprise and across the customer journey.

With that mandate, new revenue cycle technologies must be targeted to both enhance the customer experience and improve operational effectiveness. Electronic bill presentment and payments solutions deliver that dual objective in a powerful way. 

Subscribe to Email Updates